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2 days after our puppy was shipped to us at 8 weeks old, he was diagnosed with parvo. Our Trupanion coverage was an introductory trial provided by the breeder, with the first month free. At 2AM in the ER, I called Trupanion, which we'd only activated for a few days, and the representative waited with me on the phone for over an hour while the diagnosis was made. She submitted our case for an immediate rush to the claims specialists for preapproval, and by 8AM, the claim specialist called me on her cell phone to guarantee payment for our puppy's treatments. During the course of his 16 day stay in the ER, he also came down with giardia, roundworms, and aspiration pneumonia. We were told that he probably wouldn't make it every single day, but because we had Trupanion's financial backing, we did not give up on him, and he kept fighting. Today he is alive and thriving, having beat the odds, because of Trupanion. Trupanion paid nearly $16,500 for his treatment during that one month free trial. The remarkable thing is, we had not submitted any premiums up to that point. Payment was extremely prompt compared to PetPlan, which insures our other pets. Frequently reimbursements would be direct deposited into our checking account within less than a week of claims submission. And although we did not take advantage of this--they could have also directly paid the treating hospital instead of reimbursing us, further lessening the financial burden. Needless to say, we signed up for full coverage before the introductory trial expired. Even if our dog lives to a ripe old age and never has another illness, Trupanion will never recover from premiums the amount they've already paid in claims. Their customer service, sense of urgency, and standing by their policy has been impressive and I would not hesitate to recommend them to anyone who wants to know that they're buying the best for their family member.

I hadn't had the insurance but maybe 2 months when my pug, Sunny, swallowed some bones and the vet had to induce vomiting. The claim was processed very quickly and a follow up call was placed to me to ask how Sunny was doing which impressed me very much. My own insurance company doesn't do that! Very pleased so far with this insurance.

I have filed several claims for my 8 year old dog. While the process to file is easy, it took a very long time to get any response as to the result. Also, every time I have filed, I get an email about two weeks later saying more info is needed from the vet and I have two days to fax the info in or the case is closed. This is a serious pain and inconvenience, especially when I receive this on a Friday evening. I recently filed about four claims. I received an EOB on the claims that were denied, but have yet to receive an EOB on the claims that are going to be paid. The only way I discovered was by logging on to the account and checking for myself. Still waiting for my check.

We have multiple German Sheperds. After getting our second one a male, he developed severe skin infections, allergies to grasses, trees, weeds and FOOD. Without this insurance coverage I don't know where we would be!! It helps to know that you can count on ASPCA Pet Insurance to be there. They have always answered my questions, they have have been prompt with filing my claims. The vets office reports that they are always nice when they call to inquire about medical records. We have insurance on all three of our dogs. It is peace of mind for us. I would highly recommend them!!

Considering the importance of our family pets,and the cost of today's vet care, you should never ever be without Pets Best Pet Insurance. It has helped me defray my vets bills several times as both of my boys are growing older. These people are definately the Pets Best!

I could not be happier with my pets policy at trupanion. Claims are processed so promptly with no hassle. I love trupanion!

I could not be happier with my pets policy at trupanion. Claims are processed so promptly with no hassle. I love trupanion!

I discovered a lump on my dog took him in to get it checked it came back as a stage 2 cancer the vet took it all out and did all the test necessary. Trupanion was great to deal with easy and fast only took a week to get a check from them soooooo glad I signed up with them and my vet highly recommended this ins co because they pay for a lot of illnesses and accidents that other ins companies don't. And not a bad price at all. Thanks to Trupanion I have my buddy still and they are actually concerned about him. They are the BEST.

I discovered a lump on my dog took him in to get it checked it came back as a stage 2 cancer the vet took it all out and did all the test necessary. Trupanion was great to deal with easy and fast only took a week to get a check from them soooooo glad I signed up with them and my vet highly recommended this ins co because they pay for a lot of illnesses and accidents that other ins companies don't. And not a bad price at all. Thanks to Trupanion I have my buddy still and they are actually concerned about him. They are the BEST.

When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.