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This is the first time I've purchased insurance for a pet. I'm anxious to see how it works out. I've only made one claim so far and even though it is still in process, the customer service team has kept me involved in the process through email communication. I like it. If the coverage I purchased helps my wallet as well as my dog, I'll love it!

Service seems less than it used to be. I used to say 10.

Friendly and easy to work with.

The reimbursement for my claim was in my account in 4 days! Awesome!

The claim process was simple and processed in a timely manner

They have a great product! The customer service was outstanding.

It took a year but Finely Paid fast instead of 4 or 5 weeks , the other thing that needs to happen really bad is show US the CUSTOMER as we pay your wages is that we ALL want to know how the deductible is ALWAYS what has been met and what's left, etc. make it easy for US . Been complaining about this for 1 year now, and I may give each dog 1 more year to see if this gets fixed SOON !! Thanks You , Jeff K Bernard Olive And Opal are doing fine. !

I want to share my heart and knowledge with others who love their dog as much as Bob and I love Trooper. Our 8 month old Maltese who weighs only 7 1/2 lbs is cute and he loves to explore with his nose putting things in his mouth. We are very dedicated pet owners. We have a very "puppy-proof home" because of this. June 11th Trooper chewed off a piece of exposed drywall while we were remodelling our upstairs bathroom resulting in a complete blockage of his airway. I was in another room at the time and I heard a panicked whine and then choking noises coming from Trooper. I quickly ran over to him. Trooper was making an effort to cough up the object. I watched him very closely and gave him some time to remove the object himself. He was coughing and he was breathing. He started struggling and showing signs of impaired breathing, wheezing, gagging, gasping for air, pacing and pawing at his mouth. His mouth was open and his tongue protruding. His eyes were panicking and he was starring at me. A look I will never forget. My heart stopped. I am a retired nurse and I have no doubt my nursing skills kicked in. I had to act and act fast. I panicked at first as anyone would seeing their dog choke. I then knew I had to act on my knowledge and not my emotions. I opened Trooper's mouth wide and could not see any object. I then gently pulled his tongue forward thinking that would dislodge the object. I could not see anything in his mouth causing the choking. It all went downhill from there. Trooper went limp in my arms and had a seizure. I grabbed his back legs and lowered his head. I used the palm of my hand to deliver 5 slaps between his shoulder blades and the object did not dislodge. I placed his back against my chest wrapping my hands around his soft belly, making a fist to create pressure inwards and upwards several times until a muddy piece of drywall popped out. Trooper was panting very fast. I placed him in front of a cool fan that we had in the room. His breathing improved. He vomited a foamy white substance and then he started barking. Please do yourself and your dog a favor and ensure you know how to perform in an emergency. The doggy Heimlich maneuver saved Trooper's life. And get your dog to the veterinarian as soon as possible. Knowing how to react if your dog is choking can save your dog's life! Hopefully most dog owners will never have to experience the sheer terror of watching their "best friend" choke. Trooper experienced a collapsed trachea, inflammation in his stomach as well as problems in the digestive tract. His coughing is completely gone. He is eating and drinking well and all systems working! He is playing with his toys, wagging his beautiful tail, and acting like a puppy. We love our little dude Trooper. He is getting lots of extra hugs and love. I cannot speak more highly of Nationwide's 24-hour Vet helpline. I initially talked to Kayla Williams, a Veterinary nurse. She was my first contact and took the majority of the history of Trooper's condition following this emergency incident. I asked to talk to a licensed veterinarian. She transferred me immediately to Dr. Holland. I was so frightened that I may have injured Trooper in the process of performing the Heimlich maneuver. She was so reassuring to me and told me that my quick thinking saved our puppy's life. She took the time to answer all my questions and concerns. She was awesome. She educated me so that I would know what to watch for and she suggested we get Trooper to our veterinarian as soon as possible for an exam and diagnostic testing. We live in a rural community. I want everyone to know how grateful I am for her dedication and thoroughness. She did not just do the obvious. She focused on me as well as Trooper. Trooper is a very special member of our family. Nationwide veterinarians are the best resource to ensure the health and well-being of your pets. Thank you again Nationwide for being "on our side." Kristie, Bob, and Trooper Hurley Jefferson, Iowa

Trupanion has been great to work with. Highly recommend it to all. They have been a life saver to us and we would not of been able to pay for all his Hammer surgeries had it not been for Trupanion.

I have only had positive results from trupanion.