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Claims are always processed in a timely manner. Excellent and responsive customer service!

I have not been able to log into my account in the last 4 weeks which has been very annoying. This is the reason I needed to call. I just attempted to log in again and was not able to do so.

I have not been able to log into my account in the last 4 weeks which has been very annoying. This is the reason I needed to call. I just attempted to log in again and was not able to do so.

I am very pleased with my ASPCA plan thus far. They have been great to work with. I know since my pet is in their care, he is in great hands. They are quick and efficient with claims. They call to check in on my kitty after a claim has been sent. They genuinely care about my pet. The reimbursement plan we have has legitimately reimbursed 90% of all expenses relating to shots, medications, and even prescription food. The only thing they haven't covered, and expectedly so, was dr visit costs. I couldn't expect anything more from them. Very pleased. Its hard to find such coverage and more so someone who genuinely cares about your pets care.

My mixed breed boxer Cooper has had a busy first year of life. He's full of energy and the desire to play despite frequent bouts of diarrhea and stomach upsets since he was 3 months old. His digestive woes finally included passing blood. All of this would have been overwhelming without our local vet clinic and especially ASPCA Pet Insurance to help with the cost. Thank you!

Embrace has been such a wonderful insurance company for us. Our new puppy has had some unexpected health problems, and they have been nothing but supportive. Thank you!

I took out accident/illness insurance with Embrace for my Shiba Inu after experiencing some very costly medical bills for my chow chow. At the age of 12 she tore her ACL and had to have surgery then a few months later, a day after her 13th birthday, she bloated and had to be rushed into emergency surgery. She survived and was in ICU for about 5 days but during the surgery they discovered a malignant tumor on her liver. She passed away at the age of 14. I do not in any way regret spending the money for her medical care but had I known about Embrace beforehand I would not have had to cash in on my retirement policy. Thankfully, my Shiba has only had to use the coverage for minor issues (torn dew claws which had to be surgically removed, and a tooth extraction)Embrace was very quick to review and process the claims. I have been very happy with Embrace and I truly hope that I don't have any major accidents or illnesses with my Shiba but feel relieved to know that if I do, I have the security of having Embrace to help with the costs.

I had an 8 year old cat with reoccurring but undiagnosed problems. I spent several thousand of dollars over approximately two-three years on every possible test/remedy you could think of. XRays, Ultrasounds, Bloodwork, Science Diet Food, Allergy testing, etc. Fortunately for me, I had VPI pet insurance and I was fairly promptly reimbursed for the appropriate percentage of my vet bill (based on my selected plan & options). I have had 99 problems, but VPI was not one. *The above experience was circa 2011-2014. I have a new cat now (age 5), and i still have VPI insurance, but fortunately I have not had to use it at all in the last 3+ years.

my Chihuahua has been insured with you fine people for years, at no time was I questioned as to the claim being sent. I have been treated with respect and the claims were settled without and difficulty.....a Superior Company!!

My normally rambunctious 15th month old shepherd mix was diagnosed with pneumonia within a few days of policy renewal. In his recheck visit it was discovered he had a bronchial infection. Between the hospital stay, medication and follow up visits, the costs really mounted up (over $2000). The *very* helpful Embrace staff answered all my questions and were able to ease my mind in a very stressful time. I am very happy with how the claims was handled and the efficiency of the customer support staff. There is no doubt that insurance can be costly and the premiums do go up every year. For me, however, the peace of mind knowing I will be able afford emergency care for my dog at the time I need it is worth the cost. I have added the premiums to my annual budget. A relative first suggested Embrace and I am so glad I overcame my initial hesitancy. I have Accident & Illness coverage at 90% as well as Prescription Drug coverage. In my case the cost of wellness coverage exceeds our standard outlay that it is not worth it. I highly recommend Embrace.