5
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5
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4
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Lynn is at the mercy of your system.
Lynn is at the mercy of your system. Trupanion stumbled on my claim with the lame excuse that they hadnât downloaded a weeks worth of emails and claims. My 5 year old dog ended up passing away from and inoperable mass and not only was the fact that we had insurance a moot point; Trupanion originally claimed his vet bills were ineligible due to their own confusion and added pressure to an already horrible situation. They ultimately approved the claim but the added chaos is not appreciated. I notice they are never late or have trouble when they want their payment. Sad and disappointing. Not Lynnâs fault but definitely the companyâs.
- INSURER: Trupanion
- POSTED: 04/21/2023
- BY: Claire
- BREED: Mixed breed
- AGE OF PET: 4 - 6
5
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Trupanion has great customer service.
Trupanion has great customer service. They answer claims very quickly. I think that everyone who works there must be a pet ownerâ¦. They get my pain.
- INSURER: Trupanion
- POSTED: 04/21/2023
- BY: Susan
- BREED: Jack Russell Terrier
- AGE OF PET: Over 11 years
4
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5
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Satisfied.
Your price is decent. Benifits seem good.
- INSURER: Trupanion Canada
- POSTED: 04/21/2023
- BY: Victoria
- BREED: Siberian
- AGE OF PET: 0 - 3
5
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5
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5
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5
out of 5
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