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When I started with two dogs with this company they were great. The bills got insane on my older pet from them with NO CLAIMS. The premium went through the roof. My younger dog's premiums are now insane. Very few claims 2 years ago. This company will price gouge you. Expect it! I would not chose them! You call they are of no help. They have clueless customer service agents.

We have been with Pets Plus Us for the past 9 years...ever since we brought our french bulldog puppy home. They have always been an amazing partner and we have had no issues with using them. Recently, our 9 year old, ended up in emergency care for swollowing a rawhide bone end. She was in the hospital for 24 hours, had it extracted, and subsequently on 7 days of medication. We submitted out claim the day we had the final receipt and we had our reimbursement back 8 days later. I could not possibly ask for a better experience. Thank you Pets Plus Us for always putting our family and loved one first!

At, first I didn't understand how to make a claim. Customer service walked me through the process. Now, it takes no time. Last, the only thing that would make the process easier is if my animal clinic did the claim instead of me. I would like to address the process of the claims. Those who think the process is too long; never worked in the medical field before. I think the process is faster than human medical claims and only because I have worked in the medical field and did claims before. So, keep up the good work. For those who claim is too slow. Try creating your account online and make your claims that way. It is faster than any other way.

We’ve had Nationwide Pet Insurance for over 7 yrs and they have been wonder…. Some think expensive, but you get what you pay for.

Any observation in the file becomes a medical condition and therefore an exclusion Pet plus Us put an exclusion on my file for any illness related to my cat's ears because her ears were "a little dirty" at her last appointment. Having slightly dirty ears is not an illness, I contested. My veterinarian has filled out an official statement stating that my cat's ears are "remarkably normal." Pet plus Us does not want to know anything and maintains its exclusion. In short, if your animal is not perfect, without any link to an illness, you will have exclusions. Does your pet have a runny eye? Exclusion for eye diseases. Has your pet gained a little weight? Exclusion for overweight and associated conditions. Is your pet losing more hair lately? Exclusion for skin conditions. Any OBSERVATION recorded in your animal's medical file becomes an exclusion. Be careful with this insurance company! They really don't inspire confidence in me. My 3 year old cat in perfect health (no illness in the past, no medication, nothing) has 3 exclusions! When I read the contract drawn up by Pet plus Us, you would swear that my cat is chronically ill: no coverage for the ears, any illness related to weight and any urinary system problem. All this because of "a little dirty" ears (but remarkably normal, as written by the veterinarian), 0.96 pounds overweight (large male of 5.96 kg) and a consultation because I was worried about his attitude after a change of sort of litter. My veterinarian himself doesn't understand at all. However, his statement is not considered at all.

My 7 1/2 year old Boston Terrier Poppy was diagnosed with a heart condition a few years ago and Trupanion has been so wonderful in assisting me by covering a good portion of her heart medication. As well, Poppy had a serious eye condition (corneal ulcer) in the Fall of 2023 where they also helped me by covering the expenses after the deductible. I appreciate their help so much.

I appreciate so much the assistance Trupanion has provided my Boston Terrier who has a heart condition.

I have had to do two claims now for my cat and both times they were very helpful, professional and courteous. I was able to get my claim in and processed very fast and when a small issue came up, I was able to call them and get it taken care of right away with the same great customer service that I have experienced with them before. They are very personable, and I have had nothing but great experiences with them. I am very happy to have MetLife as my pet insurance. I have recommended some of my friends to them also.

Healthy Paws is not comprehensive nor does it really cover your dog. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming in the bay with him. After researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had a skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.

I have been impressed with MetLife pet insurance. I have two cats on Pets Best and one cat on MetLife. I would give a high rating to both. The only thing Pets Best has that MetLife does not, is the opportunity to have them call the vet clinic and pay my bill for me (only available to veterinary employees). Other than that, MetLife has been fantastic at getting my claims done FAST. I adopted a cat who was at the vet weekly getting various treatment for months, including a CT. Thousands of dollars!! MetLife was on it! No hassle and quick response always. They reimbursed me a percentage for everything. I have found that Pets Best is slow in their response to me with previous claims and MetLife is way faster so far. MetLife is a couple dollars more a month than Pets Best but so far it is worth it. I would recommend either insurance in general.