5
out of 5
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5
out of 5
Excellent Service
I have used Nationwide Pet Ins for approx 6 years. I am so impressed with the quick turnaround time once I submit a claim to the time I receive reimbursement. I have told so many pet parents about Nationwide Pet Ins and how easy it is to submit a claim or ask a question, etc. I will stay with Nationwide.
- INSURER: Nationwide
- POSTED: 07/14/2023
- BY: Bonnie
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Best ever
My dogs have been insured with several different companies and Pets Best has been the best of all of them by far. It is easy to file a claim, they didn’t ask for his entire veterinary history, and they paid fairly quickly. Fenway and I are very pleased with Pets Best!
- INSURER: Pets Best
- VETERINARIAN: All Pet by Noahs
- POSTED: 06/02/2023
- BY: Linda
- BREED: Italian Greyhound
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Friendly service but new subscribers may not understand that coverage is per health condition.
Friendly service but new subscribers may not understand that coverage is per health condition..
- INSURER: Trupanion
- POSTED: 05/24/2023
- BY: Jonene
- BREED: West Highland White Terrier
- AGE OF PET: 4 - 6
5
out of 5
Verified
5
out of 5
Verified
Review
I love being part of the trupanion family. We are utilizing the insurance now that Zeus is Older and starting to need it. That being said your reimbursement process is good but it's disheartening that I've now paid over 20,000 dollars to trupanion through the life of my pet and you keep raising my rates to the effect of 30 dollars this coming July. The economy effects everyone including business but customer loyalty should have some weight on decisions to raise rates on a person who's pet is going through cancer or another life threatening illness. The automated age to breed metrics currently being used seems hartless.
- INSURER: Trupanion
- POSTED: 05/19/2023
- BY: Tony
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Great when unexpected treatment arises.
I've had VPI (now Nationwide) for well over 20 years on all my dogs. Thankfully, because of insurance I am able to afford unexpected treatments over the years. Wouldn't be without Pet Insurance.
- INSURER: Nationwide
- VETERINARIAN: Arbor View
- POSTED: 05/18/2023
- BY: Tim
- BREED: American Cocker Spaniel
- AGE OF PET: 4 - 6
1
out of 5
Poor Customer Service and Claim Processing
I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.
- INSURER: Healthy Paws
- POSTED: 05/17/2023
- BY: Jeff
- BREED: American Shorthair
- AGE OF PET: 4 - 6
5
out of 5
Verified
1 comments
POSTED: | BY: Healthy Paws Customer Service
Jeff, We’re sorry that your customer service and claims experience did not meet your or our expectations. We will be following up with anyone that has worked on your account to ensure that we are all on the same page regarding interactions with our valued pet parents and the processing of their claims. Your claim has been completed and you should receive an Explanation of benefits in the next 24-48 hours. We're sorry to lose you as a policyholder. We hope you and your pet stay well. The Healthy Paws Team