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I have been given the run around from the insurance company regarding a claim for my dog. I am being told that documents I uploaded are missing. I have been on the phone with three different people who all assured me they had everything they needed and I get told documents are missing and it’s a different document every time. I had a chat agent end the conversation in the middle of trying to resolve this issue. I have emailed documents over multiple times and even pulled up the claim in the app and was looking at the apparent missing document attached to the claim. I am so tired of being given the run around. They think I’ll forget about this but I’m not going to. I expect my claim to be processed and to be reimbursed for the amount promised on the policy.

**Review of Manypets Pet Insurance** Rating: ★☆☆☆☆ I have been a customer of Manypets for the duration of my pet's wellness policy & accident policy, which I purchased with the hope of mitigating the costs of my dog’s health needs. Unfortunately, my experience with Manypets has been overwhelmingly negative, prompting me to advise potential customers to consider other insurance providers. Throughout my policy term, I did not make any claims until it was nearing expiration. I diligently gathered receipts from veterinary visits and supplements, submitting them before my policy expired. Despite my efforts, my claim was denied. When I contacted customer service for clarification, I was informed that the submission was rejected due to a 180-day filing rule, buried in the fine print of the policy terms. The lack of transparency regarding claim submission deadlines is a critical failure on the part of Manypets. Such important stipulations should be made clear at the outset, not hidden away, which feels deceptive and undermines trust. Furthermore, when I attempted to address this issue and cancel my service, I encountered unhelpful customer service with no access to a supervisor and an inability to immediately cancel my account. In conclusion, I have paid thousands of dollars in premiums without any return, faced with what appears to be deliberate inconvenience designed to discourage payouts. Based on my experience, I strongly recommend choosing a more transparent and customer-friendly pet insurance company. Manypets has not only lost my trust but also my business.Mimi canceled my policy today and they are refusing to refund my money when. The policy does not renew until May 5, 2024. I think I may need to contact the Better Business Bureau.

I have two dogs that are approximately 10 years old. Up until now they're premiums were about $10 apart. But I guess because I file a lot of claims on one of my dogs even though I've never reached the $5,000 maximum payout Pet's best decided that they would just practically double my premium without providing me an adequate explanation and you can't get anybody on the phone to explain it either. I think they're trying to make up for the fact that I do have claims paid even though they never exceed $2,000 for the year. so now my policy went from 1000 a year to 1800 a year. Meanwhile my male dog similar in age and hardly any claims, his premium stays the same. I think they're trying to get money back from claims that they paid and they're not providing and explanation. I'm considering following a complaint to the attorney general for unfair business practice.

Pet's Best continues to impress. After just submitting claims for bladder stones surgery and follow up, we found that our pup had a mass on his thyroid which needed to be removed. Pets Best covered the consult, the surgery and post-op follow-up all per the policy. The premiums continue to go up as the dog ages, but I believe that they have been worth it. As this is our first dog, I wasn't even sure about buying pet insurance and many people told me it was not needed, but every Vet I've been to has told us what a smart decision it was, and Pets Best continues to prove them right. We may need to have follow up cancer treatment for our dog, and having Pets Best really does help to make decisions about our dog's care easier. Thank you Pets Best.

I rescued a Doberman 9 years ago and when I decided to get Health Insurance for him I signed him up for Pets Best. He had minimal health issues until 2020 when, out of the blue, he bloated. I was aware of the symptoms of the potential life-ending bloat condition and when he showed some symptoms late one night, I took him to the closest 24 hour Emergency Vet Clinic. When the Vet advised his stomach was twisted, he needed emergency Surgery and it was going to cost, I interrupted her and said "I don't care what it will cost, please just save his life". I had Health Insurance with Pets Best, the emergency Surgery saved his life and Pets Best paid for a large portion of the Bill. They have always been responsive and quick to pay for submitted Claims. As my Doberman has gotten older, the yearly Premiums have gone up which makes sense. Pets Best is always willing to talk with me at Premium Due time and discuss potential options to help lower the premium cost. I highly recommend Pets Best, they have helped me take care of my beloved Doberman ever since I signed up with them. I have recommended them to several friends who are also very happy with Pets Best.

This company is really good at taking your money but is horrible at customer service and paying the claims. They try every trick in the book to stall payment, they lie about what records they have and have not received and they conveniently loose the documents sent to them, repeatedly. I am not sure who runs the customer service department but I assure you they have no clue what it means to provide service.

After over 5 months of providing claim information and follow ups with this outfit I can honestly say that this plan is terrible. They do not have internal operations to provide customer service. Their personnel are poorly trained if at all and they put any disease into a preexisting condition category. As an RN I am familiar with preexisting conditions. An ear ache is not something that can be preexisting since it can be a year or more between inflammatory outbreaks. Do NOT waste your money on this company. Put the premium dollar aside to pay for vet bills or go with another insurance. This one sucks eggs.

The only thing that holds up payment is my lack of filing the claim. They are always helpful when I call, and take care of my claim in a timely manner.

It is stressful enough when your pup is sick, but ASPCA takes the concern out of submitting claims by the very user friendly website. They also reply with the final review and decision on your claim quickly. They are always fair which takes the financial stress out of the process as well.

Our dog Hamilton had blockages due to bladder stones. He was referred to a specialist by his regular vet, who was able to clear the stone in his urethra and then perform an arthroscopic cystotomy to remove the stones from his bladder. The surgery was much less invasive and our pup healed faster than with a regular cystotomy and is doing better now. Pet's Best processed my claim very quickly and in accordance with my policy. It is so good knowing that I don't need to make difficult decisions about my dog's health based solely on financial considerations, and helps relieve the stress and gives us one less thing to worry about. Thank You Pet's Best! I do recommend this insurance to others, especially new pet owners who might not know about the benefits of a pet insurance policy.