What changed in May/June 2023?
We have had Pets Best Insurance for most of our dog’s life. 5-star company with professional interactions and zero complaints. However, something changed in late May / early June of 2023. This was the first time I’ve had to wait for an answer (not reimbursement), on a submitted claim, for almost a month. I called customer service to make sure it wasn’t a mistake on my end, and I received this response “I see that you have had minimal time delays in prior claims. Do you understand that it could be between 14 to 40 days for a claim to process?” Am I the only one that did not know this? 5 Stars dropped to 3 Stars.
- INSURER:
Pets Best
- POSTED: 08/04/2023
- BY: Kevin
- BREED: Shetland Sheepdog
- AGE OF PET: 7 - 10
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Compassionate Care
My elderly Bull Terrier needed a treatment plan focused on managing a chronic disease. Dr Greer listened. Together we developed a plan that allows my animal to be comfortable and enjoy his time remaining. I greatly appreciate Dr Greer and staff providing notes and paid receipt for services quickly. These documents are easily uploaded at Met Life My Pet's website. Met Life usually reimburses me from seven to ten business days. I will continue to be a customer, and should I adopt another dog, Met Life will again be my choice of pet insurance provider and Dr Greer my animal's doctor.
- INSURER:
MetLife
- VETERINARIAN:
Animal Hospital of Mobile
- POSTED: 08/02/2023
- BY: Lauren
- BREED: Bull Terrier - Standard
- AGE OF PET: Over 11 years
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Metlife response to claim:
With emergency that occurs out of the blue, the cost can begin to buildup. We are so grateful that we decided to get Metlife Pet Insurance. After sending in the information that was required for claim, we received our 100% reimbursement. If it was not for Metlife, we would be out a couple of thousand dollars. Thank you for such a quick response.
- INSURER:
MetLife
- VETERINARIAN:
Emergency Vet in Hoover. ALA
- POSTED: 07/13/2023
- BY: Joni (Mark)
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Awful experience
Claim had to escalate to a manager after 6 weeks.
Terrible customer service. Cancel my policy was a nightmare.
- INSURER:
Trupanion
- POSTED: 07/07/2023
- BY: cindy
- BREED: Shar-pei
- AGE OF PET: 4 - 6
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MetLife
Pet parents can rely on MetLife Pet Insurance for exceptional coverage at an affordable price. This insurance company offers top-notch coverage with a wide range of product options, reasonable prices, and unique policy benefits that provide pet owners with a sense of security.
- INSURER:
MetLife
- POSTED: 07/02/2023
- BY: Dr. Yohiris
- BREED: Australian Cattle Dog
- AGE OF PET: 0 - 3
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Fair, efficient process
Always deliver as policy states.
- INSURER:
MetLife
- POSTED: 06/04/2023
- BY: Jeanette
- BREED: Tabby
- AGE OF PET: Over 11 years
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Grateful
I trust you'll do all you can to help me save any money possible to put back into taking care of my elderly dog
- INSURER:
Trupanion
- POSTED: 06/03/2023
- BY: Crystal
- BREED:
- AGE OF PET: 0 - 3
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Great knowledge base
Just a nice person with knowledge helped me!
- INSURER:
Trupanion
- POSTED: 05/12/2023
- BY: Cindy
- BREED: Havanese
- AGE OF PET: 0 - 3
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Nationwide is outstanding
We have a beagle/Corgi mix that thinks everything is edible. WE have have several claims and Nationwide always pays and pays quickly. They make it so easy to file a claim online then they directly deposit the check into our account. We are so happy we choose Nationwide we we first got our Cooper.
- INSURER:
Nationwide
- VETERINARIAN:
Caldwell Mill Animal Clinic
- POSTED: 05/11/2023
- BY: Jean
- BREED: Beagle
- AGE OF PET: 4 - 6
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Great Customer Service
The customer service agent that helped was very patient and knowledgeable.
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Felicia
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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