5
out of 5
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5
out of 5
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1
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Incorrect interpretation of results, leading to multiple denied claims for the same problem
First, let me start by stating that I have had a TERRIBLE time with Embrace. My dog Otter was diagnosed with neck pain, and the two claims were denied because he was in his orthopedic waiting period. When my vet appealed, they were still denied, because it might be orthopedic. When he was taken to a neurologist (claim #3 - for the same issue, now to a specialist), and they found meningeal enhancement (and even performed a spinal tap to determine the cause), they denied the claim - why? Pre-existing condition - of a neurological issue that might be orthopedic (but is clearly not). How do I know? Because I have a PhD from the UGA College of Veterinary Medicine, and I reviewed meningeal enhancement (the diagnosis), which is undoubtedly a neurological issue. The neurologist even wrote that there was no orthopedic involvement in the notes! How does a neurological issue of meningeal enhancement that starts four months after the policy started become "Anxiety and Abnormal Behavior" to the claims adjuster, which are conveniently not covered? Otter is doing better now after a course of prednisone, many thanks to the neurologist that treated him and absolutely no thanks to Embrace.
- INSURER: Embrace
- POSTED: 04/20/2022
- BY: Andrea
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Great Insurance Company
This is my first experience with insurance for my pet. Luckily I have not had to use it as all of them have been in good health. I tried this and I have to say it's a great company. They made the process so easy and they took care of everything.
- INSURER: Trupanion
- POSTED: 04/20/2022
- BY: Georgianna
- BREED: Cairn Terrier
- AGE OF PET: 7 - 10
5
out of 5
Verified
Thank you for making a difficult situation much easier to handle.
Our 11 year old family member Murphy (dog) was diagnosed with osteosarcoma in January. Our difficult decision on how to proceed was made so much easier due to Trupanion. We didn’t have to think about anything but what was best for him. The customer service team and claim system has been nothing but wonderful and easy to deal with. Claims are so quickly processed and reimbursed that I was actually surprised the first time!
Thank you!
- INSURER: Trupanion
- POSTED: 04/20/2022
- BY: Jonnelle
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
5
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5
out of 5
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Their coverage has been excellent when dealing with minor illnesses/injuries as well as a chronically ill pet.
Their coverage has been excellent when dealing with minor illnesses/injuries as well as a chronically ill pet. Customer service is always exceptional! Our family would recommend Trupanion to every pet owner we know.
- INSURER: Trupanion
- POSTED: 04/20/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
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5
out of 5
Verified
5
out of 5
Verified