Poor Claim Response Times
I reached out for an update for my claim as it had been over two weeks. After talking with a rep, they let me know the claim was pending additional records from Emancipet. I had previously sent in these records and the rep confirmed they were received and now they can move forward with my claim. I donât understand why my claim was in limbo for son long when there were no issues with my claim.
- INSURER:
Trupanion
- POSTED: 04/25/2023
- BY: Anthony
- BREED:
- AGE OF PET: 0 - 3
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Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie when I talked to someone they really helped me through the process.
Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie, when I talked to someone, they really helped me through the process. I was also kept informed by email the steps that my claim had to go through and a timeline for when I might expect the claim to be decided. I am not very tech savvy
so they were great! Thank you Trupanion.
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Glad I chose Trupanion!
I was really grateful that Trupanion pitched in for the unexpected care needed during Charlieâs neuter, including the extraction of some of his puppy teeth. I am glad I chose Trupanion, the claims process is so easy and totally fair!
- INSURER:
Trupanion
- POSTED: 04/25/2023
- BY: Charlie
- BREED:
- AGE OF PET: 0 - 3
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Professional company
The gentleman that I spoke with made the decision much earlier. He walked me though everything and took his time answering my questions and explaining every.
- INSURER:
Trupanion
- POSTED: 04/25/2023
- BY: SARAH
- BREED: American Pitbull Terrier
- AGE OF PET: 0 - 3
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Thank you!
It is expensive to take our sick little family member to the vet. It helps a lot to have your help in making sure our pet receives emergency services from her vet when most needed.
- INSURER:
MetLife
- VETERINARIAN:
Dr. Tara Estra - Cantenbury Animal Hospital
- POSTED: 04/24/2023
- BY: Sari
- BREED: American Shorthair
- AGE OF PET: 0 - 3
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The cost is so high given the infrequent reimbursement.
The cost is so high, given the infrequent reimbursement.
- INSURER:
Trupanion Canada
- POSTED: 04/24/2023
- BY: Carol
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Thank you!
The representative from Trupanion took a great deal of time answering my questions and encouraging me. The checks of reimbursement came in a timely manner. We had hesitated a great deal whether to get insurance or not since we are retired and it costs quite a bit each month but we are glad we did.
- INSURER:
Trupanion
- POSTED: 04/24/2023
- BY: Sue
- BREED:
- AGE OF PET: 0 - 3
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Worth it and no regrets!
Easy, efficient and professional. Very pleased and relieved.
- INSURER:
Trupanion
- POSTED: 04/24/2023
- BY: Rebekah
- BREED:
- AGE OF PET: 0 - 3
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