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Hassle free and prompt handling of claim.

My vet submits claims for me from their office. They are very prompt doing that and Pets Best is likewise prompt.

Our dog, Sophie, was "porcupined" while we were at our cottage in Canada. Fortunately, we already have a local vet there so I contacted them and they had us bring her in right away. They took good care of her and when we got home two days later, I submitted the claim. I checked on the claim after the weekend and was surprised that it was being processed. This was our first time submitting a claim so I didn't know what to expect. Very pleased with the entire process. Thanks!

So far I couldn't be happier with my pet insurance. After putting out an extreme amount of money for our last dog, we decided to invest in insurance for our next pup. He has needed to go to the vet several times this year with illnesses, unfortunately, but ASPCA pet insurance has reimburseed us quite well after we met our deductible.

Hartville Pet Insurance was amazing when my cat Fishy had to be rushed to the emergency vet for acute urinary blockage. Knowing that they would cover 90% of my vet costs after a $100 deductible, I was able to confidently and quickly get the care that Fishy needed without hesitation that I wouldn't be able to afford it. Even after I was handed a $1300 bill, I knew I had no reason to fear because I had been able to speak with an insurance agent earlier that day to confirm that the charges would be covered. Additionally, every time I speak with a representative of this company, they always ask after the health of my pet first, before ever mentioning the business I call or email about. As a grad student with a cat who's never been 100% healthy, Hartville has been a literal life-saver for Fishy and my bank account at a monthly premium that I can afford. I have recommended Hartville to everyone I know with pets and when we bring home a second cat later this year, I will be immediately signing her up for an insurance plan of her own. It breaks my heart when friends and family have to set-up crowdfunding accounts to cover their vet bills when pet insurance is such an easy alternative, especially with Hartville Pet Insurance.

Excellent service.

Cookie had an infection in her eye and was treated with antibiotics. Tow vets visits one for the diagnosis and a follow-up. I submitted the claims and within 10 days the claims were applied to my deductible. Easy peazy!

I had a claim for my dog, which was very upsetting because he had cancer. I submitted everything expecting a fight and I received amazing customer service and no headaches. Thank you so much for assisting and making a sad situation manageable!!

Easy to use, quick payment

This was a very easy, comprehensive process. From completing the information to uploading the documents! Quick turnaround on the claim processing was great as well!