Find and read reviews with confidence

Adam is better. He must have had a soft tissue injury. With his medication and bed rest (LOL) only on a leash outside and confined inside. We were going to do x-rays if it did not improve. That was not needed. I started this insurance when it was VPI. I had no problems. Now the claims seem to take quite a bit of time and usually need more information from my vet. That does not make them happy nor does it me since I start getting the claims confused.

I am extremely happy with Pet's Best. Claims are reviewed and paid very quickly. On the rare occasion I talk to your support desk, they are friendly, efficient and very knowledgeable.

After reviewing several insurance companies it appeared Pets Best would be the best. I believe it is.

It's been 60 days since I submitted claim and they needed 1 piece of additional information and now they tell me it could be another 30 days. Seems their review process is lacking and takes quite amount of time. Would not recommend this insurance if you want something that has a customer focused experience.

My two cardigan corgis got poisoned and developed pancreatitis, intractable nausea, vomiting and bloody diarrhea. They wanted to put them down initially and after 24hr reevaluation. They stayed in ICU care about 6 days with multiple iv fluids, medicines and eventually they pulled through. The final bill was between 10-11 thousand dollars for both dogs. We got about 3500 dollars back. For poisoning which is the main reason for which they went, they only covered 100 dollars out of 5000. That was appalling and ridiculous. We've been with this insurance since they were born (initially VPI pet insurance and now Nationwide), paying high premium for both and we've usually just take them twice a year to the vet for check ups, vaccines and dental hygiene. We pay out of pocket for all heart meds and flea control. I don't know why they cover so little for something so frequently encountered in the pet population. I personally wouldn't recommend the insurance. if we save all the money payed to the insurance company, we would have been able to pay the whole disease process.

This company has it down pat. I submitted my claim and it was paid and put directly into my checking account! Very simple and efficient.

Would like to see vets being able to bill directly

We have had pet insurance for 2+ years now and we think it’s one of the best decisions we’ve made. Up until now, we haven’t had any serious issues but did have to take her in frequently which insurance has helped with. Most recently her Gi problems were becoming an issue one week and had to take her to emergency care multiple times. There’s just a lot of assessments and blood work done which added up. Thankfully we had insurance which helped cover a majority of the costs! It’s been a great investment for our pet.

My husband and I debated about whether or not we should invest in pet insurance before we brought our puppy home. It has been 100% worth it. It is so easy to submit claims via email, and we are always reimbursed by the end of the month. We could not recommend it more!

Nationwide has created an easy and efficient way to file claims. They review the claim and reimburse the customer without lags, excuses, and requests for information/documents which were previously submitted. A positive professional corporation.