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Embrace processes claims efficiently and accurately. I have had policies on my horses from companies who don't want to settle claims and try to throw monkey wrenches into the mix so you will give up the claim by requesting additional Vet farm visits which you have to pay for before they will decide to pay a claim or not. I feel very comfortable that my claims will be handled properly according to the way the company has promised.

Our puppy came down with a stomach virus and parasite at 6 months old. She had to be hospitalized for a few days and has had a very slow recovery with a few more visits to the Vet. Embrace staff has been very helpful, patient and understanding. One of the claims was a bit delayed because of them transferring to a new system, but they kept me informed so I knew why there was a delay. We have been paid just as promised and are very pleased with the service and coverage they provide.

I am impressed on haw fast my reimbursement was received. Additionally, the customer service is excellent! I am referring this company to everyone!

Embrace has given me peace of mind with my two new puppies. I hope to never be in a situation to take full advantage of the insurance, but I know they will be there if I need them. Great customer service as well! Keep up the good work.

It was exactly right, covering everything properly. This was my first claim and it was a big one, so I was worried, but Embrace came through like a champ.

I have been using Healthy Paws insurance since adopting my Lab puppy Reilly in Jan. 2012. Choosing Healthy Paws was one of the BEST pet- owner decisions I could have made! Being a typical crazy Lab puppy, Reilly has had quite a few mishaps...and I have been very pleased at the rate at which I've been reimbursed for the care he has received, and especially the customer service I've gotten! The staff is extremely helpful and competent, and I always receive my reimbursement immediately!! Initially, I wasn't sure if pet insurance was something that would be necessary, but I am SO happy I chose Healthy Paws to help me take care of my pup! They are the best!

I was very please with this insurance, it was very easy to complete the form and submit it and it was handled in a speedy manner

I am pleased that our claim was paid to full amount that was allowed , but it took a good bit longer due to a change over to a new system. To their credit, they did keep up by e-mails as to the fact that the claim was not forgotten but I would have liked to have seen the claim completed faster. In the future, I hope this is the case as they told me they were hiring more claims adjusters to handle the overload.