Polite friendly and professional
Polite, friendly and professional
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Bullmastiff
- AGE OF PET: 7 - 10
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Excellent customer service
Excellent call service with Erin. Very informative and professional.
- INSURER:
Trupanion Canada
- POSTED: 07/07/2021
- BY:
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Too many attempts to deny coverage due to "pre-existing" conditions that are common and neither congenital nor chronic
Too many attempts to deny coverage due to "pre-existing" conditions that are common and neither congenital nor chronic
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Representative very helpful
Because of the representative, Delissa. She explained everything and answered all my questions.
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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I called around and the person I talked with at Trupanion gave me information that was clear answered all my questions and was so helpful.
I called around and the person I talked with at Trupanion gave me information that was clear, answered all my questions, and was so helpful. My experience since then has only made me more grateful to Trupanion and the wonderful, friendly people that work there. I wish my car and homeowners insurance company was this helpful and friendly!
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Prompt response time.
Prompt response time. The Follow up customer service updates are appreciated.
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Miniature Pinscher
- AGE OF PET: 7 - 10
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I’m frustrated that I had a coupon for a free month and I called the first business day AFTER a long holiday weekend and it wasn’t honored.
I’m frustrated that I had a coupon for a free month and I called the first business day AFTER a long holiday weekend and it wasn’t honored. I’ve been a customer for years. That’s not great customer service.
- INSURER:
Trupanion
- POSTED: 07/07/2021
- BY:
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Highly Recommend
Healthy Paws is such a great choice! Our kitten Apricot was suddenly diagnosed with advanced and aggressive lymphoma. Thank goodness we had a Healthy Paws policy that made our decisions easier, focusing on his welfare. Submitting claims is so easy, I can do it from my phone. They process claims very quickly with an easy to understand explanation of benefits. Highly recommend Healthy Paws!
- INSURER:
Healthy Paws
- POSTED: 07/06/2021
- BY: Meghan
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Healthy Paws is easy to use and has been a lifesaver
As a type A pet parent and graduate student, I knew pretty early on that I wanted to get my puppy an insurance plan. I activated the insurance the day that I got her, and here we are, almost a year later, and it has paid for itself. When my puppy started having some chronic GI tract issues, we were confident that we could get whatever tests and medical help she needed because she was insured. Healthy Paws' mobile claim entry is so easy to use; just take a picture, and press submit. Eventually, we had to get a referral to a University Veterinary Center, as we couldn't really figure out what was going on. I was worried at first about the expense, but knowing that I could use Healthy Paws reassured me that we could do whatever we needed to for our puppy's health. She is doing a lot better now, and I thank my lucky stars that we invested in Healthy Paws early on.
- INSURER:
Healthy Paws
- POSTED: 07/06/2021
- BY: Veronique
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 0 - 3
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