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I have 3 policies for my three dogs and have had them for 4+ years (depending on when I rescued each dog). My older dog developed Cushing's Disease about 8 months ago and the medical bills have been very high. ASPCA pet insurance has reimbursed me as promised and it has helped me so much to care for Missy. I never have to compromise my decisions regarding her care because of money. I am confident that 80% of allowable charges will be reimbursed (after the deductible)and that helps so much. My second dog has had some joint issues, a UTI and a skin infection. Again, what was promised in the policy (Level 2) was reimbursed. I have not had to use my policy yet for my newest rescue, but I am sure I will at some point in time. I would NEVER be without this insurance.

I have a German Shepherd who was diagnosed with an ear hematoma, which needed to be surgically repaired. I didn't hesitate one minute getting the surgery because I knew Trupanion had my back! , I'm so impressed with the whole claims process. It took about 4 days to process 2 claims. Trupanion kept me informed through every step of the claims process.

I have a German Shepherd who was diagnosed with an ear hematoma, which needed to be surgically repaired. I didn't hesitate one minute getting the surgery because I knew Trupanion had my back! , I'm so impressed with the whole claims process. It took about 4 days to process 2 claims. Trupanion kept me informed through every step of the claims process.

I'm thrilled with this coverage and very thankful that I have it. The company is great to deal with, handles claims promptly and is extremely well run/organized. I would definitely recommend their services for all pet owners.

I am not one to complain online about things. As a matter of fact, I do not think I have ever written a review about a business before, pleased or un-pleased. We enrolled our Italian Greyhound puppy in TruPanion, due to the fact that IG's are famous for breaking legs and we were worried with our puppy being as silly and as fast as he is, he may end up breaking a leg, which as you know, can cost thousands of dollars to repair. In October, our puppy ate some plastic from our window blinds which caused him some diarrhea and vomiting. We took him to the vet were they ran some tests and blood work. All came back negative for any type of bacteria or infection. He passed the plastic the next day and was fine. The vet concluded it was caused by the plastic and no further tests needed to be conducted. In December, our puppy became extremely ill. He had some type of bacterial infection (probably picked up from Petsmart because they are FILTHY, but that is whole other issue). Long story short, the tests, medicine, and care ended up costing almost $1400. We submitted a claim for reimbursment to TruPanion and it was denied becuase they said the December incident was a pre-existing condition, which is absolutely ridiculous. How is eating plastic and having a bacterial infection the same thing? We had our vet write TWO letters to them explaining how one was caused by the injestion of the plastic and one by a bacteria. They denied the claim again coming back and saying this time

I am not one to complain online about things. As a matter of fact, I do not think I have ever written a review about a business before, pleased or un-pleased. We enrolled our Italian Greyhound puppy in TruPanion, due to the fact that IG's are famous for breaking legs and we were worried with our puppy being as silly and as fast as he is, he may end up breaking a leg, which as you know, can cost thousands of dollars to repair. In October, our puppy ate some plastic from our window blinds which caused him some diarrhea and vomiting. We took him to the vet were they ran some tests and blood work. All came back negative for any type of bacteria or infection. He passed the plastic the next day and was fine. The vet concluded it was caused by the plastic and no further tests needed to be conducted. In December, our puppy became extremely ill. He had some type of bacterial infection (probably picked up from Petsmart because they are FILTHY, but that is whole other issue). Long story short, the tests, medicine, and care ended up costing almost $1400. We submitted a claim for reimbursment to TruPanion and it was denied becuase they said the December incident was a pre-existing condition, which is absolutely ridiculous. How is eating plastic and having a bacterial infection the same thing? We had our vet write TWO letters to them explaining how one was caused by the injestion of the plastic and one by a bacteria. They denied the claim again coming back and saying this time

- Accident claim for a bite was submitted on 5 Jan 2013.- Received request for further infromation on 7 Jan 2013. - Provided requested information on 8 Jan 2013. - Recieved aknowledgement of receipt on 9 Jan 2013. - Recieved notification of settlement on 10 Jan 2013. - Reimbursement was deposited into my bank account on 14 Jan 2013. - Claims representatives have been very helpful and I will be renewing my insurance once again....Thanks "Megan I"...you did a great job.

My younger dog has been embraced since I got him as a puppy -- about a year and a half now. While they went through a period where it took them up to 3 weeks to process a claim, they're back to processing them in under a week. With my dog electrocuting himself and his allergies, I've sent in a lot of claims. I've never had one questionned or denied. And their wellness coverage is great. I only wish I'd discovered Embrace sooner so I could have gotten my 10-year-old dog covered as well.

My 6-yr old female Weimeraner has been insured with Healthy Paws for almost 2 years now. I am blown away by the professionalism, competency, quality and speed of reimbursement of this company. (If only my human health insurance were of this caliber!) The most recent cause for me to use my insurance - Bella started the have difficulty getting up from a seated or lying down position; as if her knees or hips were hurting. Initially I took her to my regular Vet. He took a zillion xrays and tapped the knee joint to test the fluid for inflammation. His diagnosis was cruciate ligament problems, bilaterally (means both knees) and recommended surgery at a cost of $6,000 (just the surgery fee - additional fees for all the ancillary charges. I didn't feel comfortable with this...so I decided just like in human cases, a second opinion would be a good idea. I contacted Healthy Paws, and sure enough - not only did they say my policy covers the cost of a second opinion, they encouraged me to pursue it for Bella's sake. The specialist I took Bella to see is a Board Certified Orthopedic Surgeon. He is not convinced at this stage by merely looking at several x-rays of the diagnosis that the first Veterinarian arrived at. He explained in detail, which I skip here) that further tests were required to figure what was really going on. So Monday of next week, we are off to North Carolina to the University to have an MRI performed on both her knees (and of the hips are suspect, both hips). Again, He

My claim was not handled in a timelt manner and was well outside the advertised 15 business days.