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It's so nice to talk to a real person instead of a robot. Everyone I have dealt with was extremely nice and helpful.

All claims handled quickly with absolutely no hassle. All claim documentation readily available online.

I sent an email over 30 days ago and still haven't received a response. I also submitted a claim just over 30 days ago and just yesterday received an email telling me they need my adopted kittens records from before his effective date. I scanned the records that were given to me at the time of the adoption. So now none of my claims are being processed until they receive more information. I sent them another email with another questions and again, no response. I am not satisfied with the customer service.

We've always hesitated to purchase pet insurance on our dogs due to mixed reviews on claims actually getting covered, and it always seemed so complicated a process. We finally decided to research again in order to get our six-year-old lab mix covered. I spoke with a friend who was very pleased with Embrace, and we went for it. Best decision! Very soon after we purchased the policy, our fur baby was diagnosed with two neurological conditions - one acute, one chronic - and everything has been covered - from doctors' appointments, MRI, labwork, to acupuncture, laser therapy, physical therapy, hydrotherapy, and now (unfortunately) surgery. I am not exaggerating when I say I honestly do not know what we would have done without this policy. We could not have afforded all of this wonderful (and necessary) care for our youngest son, who happens to be a dog ;-) The customer service has been stellar - always friendly, professional, helpful, and fast! (Claims and pre-certifications get turned around impressively quickly; emails and phone calls are answered immediately). I really like how we were able to build our own policy, simply choosing the amount of coverage per year that we felt comfortable with, the amount of the deductible, and whether we wanted prescription and well-care coverage. I only wish human health insurance could be this simple, affordable, and effective!

ASPCA animal insurance has been great to me and my teacup Yorkie. Best decision I’ve made being a doggy mommy.

Absolutely awesome knowing Jayda is covered. She is part of our family

Very satisfied customer! Claims are processed promptly and customer service always helpful and pleasant.

I've had Healthy Paws for my Great Pyrenees since Sept 2013. I did a lot of research before I signed up and Healthy Paws had the best ratings. They have been great and have always processed my claims quickly and efficiently. I would highly recommend them if you are considering insurance for your pet

I have had ASPCA Pet Health Insurance for several years and am 100% satisfied with the service. Excellent.

I've been very happy but noticed other pet insurance company's offer annual deductibles. This does not