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My cat had an unusual series of diagnostic tests in the past year and Embrace has reimbursed me the expected amount every time, no questions asked. I work in an animal hospital and have seen our clients struggle with other pet insurance companies; their claims are denied for stupid reasons and they are given the run-around. I have not had this experience with Embrace. My cat visited a cardiologist and an oncologist this year (both very expensive) and Embrace paid me without even requesting vet records, which I was more than happy to send. It was a stressful time for me, thinking that my beloved kitty was sick, but Embrace helped me focus on Lola and not on the expense. Thank you!

I have a collie who is going through a bladder and urinary problem and a sheltie that has just had a horrid eye infection. I am so happy that I have trupanion-I left my other insurance company as trying to put in a claim was a nightmare. Trupanion is extremely helpful and easy to work with. I made the right choice in switching!

I have a collie who is going through a bladder and urinary problem and a sheltie that has just had a horrid eye infection. I am so happy that I have trupanion-I left my other insurance company as trying to put in a claim was a nightmare. Trupanion is extremely helpful and easy to work with. I made the right choice in switching!

Best investment I've ever made. Staff is extremely friendly and respond quickly to any questions or concerns I have. I only wish my human insurance was so easy to deal with.

I was very pleased with the customer service provided on the claim processing...with another claim still to be submitted I'm confident that too will be handled very well. Its a great relief to know the processing is handled so well. I get acknowledgement when the claim is received. Then they let me know it is being reviewed and how long to expect. And it was complete much quicker than expected - less than a week. EOB is easy to read, direct deposit is wonderful. The communication is kind and accurate and timely. Well done - it is appreciated.

I purchased the level 4 coverage when we brought our puppy home from the breeder at 10 weeks. I purchased that because it covered spaying, yearly dental cleanings, etc. When we took our pup to get spayed, the vet called to say that the dog had renal failure. They could not put her under anethesia because of her condition. They recommended a 3 day IV treatment which I agreed to. We took her to specialists. None of them could agree that the condition was congential, but we could not prove that is was not. As a result, ASPCA indicated that they would not cover any services related to the condition

THE BEST, Embrace has been a wonderful provider for our pups. Claim processing is prompt, Customer Service is fabulous and the actually provide coverage for your beloved pets without any gimmicks. I will recommend them every time!

This was our first time filing a claim with Trupanion ( our dog had to go to the emergency room for unexplained vomiting). The forms were relatively easy to file - the only odd thing was that they required a complete history for every vet our dog had visited which delayed the processing some. But Trupanion handled everything professionally and provided email status updates on the claim processing which I appreciated (better service than what our human medical insurance provides!). Overall it was a very good experience and I'm glad we chose Trupanion.

This was our first time filing a claim with Trupanion ( our dog had to go to the emergency room for unexplained vomiting). The forms were relatively easy to file - the only odd thing was that they required a complete history for every vet our dog had visited which delayed the processing some. But Trupanion handled everything professionally and provided email status updates on the claim processing which I appreciated (better service than what our human medical insurance provides!). Overall it was a very good experience and I'm glad we chose Trupanion.

There are soo many other pet insurance carriers that are extremely better than ASPCA! I just found out that my 16 week dog has Addison's disease and because I didn't take out additional insurance out on her ( continuing care) that they will no longer cover any illnesses related to her disease when her insurance renews in a couple months! First of all, why does the insurance have to reset on a yearly basis and what the hell was continuing care when I enrolled?!? I wasn't told about it!!! I have 4 dogs on ASPCA insurance and I'm canceling all if their policies and switching to VPI pet insurance, they are ALOT BETTER!! I spent a ton of money for policies on 4 dogs and my claims were always rejected because they apparently were not "approved" charges by ASPCA!! What the hell is approved than, they are vet visits for illnesses, vomiting, diarrhea...etc. oh wait is it b/c I have to wait 180 days without and between instances?!? I'm glad I paid for half a year for no reason!! Your insurance company is aweful and I will suggest everyone else to look elsewhere. I would be more understanding if a portion of my policy fees went towards ASPCA homeless or shelter animals but apparently no money does. Just horrible!!!