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I had Trupanion insure my dog for 14 years. I recently had to make a move from Saskatchewan to Alberta. I used the self service to change my address and the app told me my premiums would increase 10 fold. I phoned customer service thinking this was obviously a mistake but I was told that whatever the app told me was correct. I was flabbergasted.

total harrassment of a claim I filed, the company had processed the same type of claim before. they now wanted every single piece of paper from the clinic we use The last claim, which they had also paid before took 2 1/2 months to process Not the best!!

My dog accidentally severely injured his leg while at the dog park. He was shrieking in pain and completely unable to walk. I felt confident that I could afford to seek the care he desperately needed with my Accidental Injury Policy from PetsBest. I was WRONG. PetsBest refused to pay the claim. Under the policy they promised to cover costs related to accidental injuries. They did no such thing. They covered nothing related to the accidental injury. I am left with a vet bill that I cannot afford and unable to pay my rent because I foolishly believed that if I paid for this insurance, PetsBest would honor its obligations under the policy. I can't think of a worse waste of money than the payments I have been making to PetsBest.

Horrible coverage. I was not expecting to pay my monthly premium on a 100% healthy dog for 3+ years and when I needed the service, it completely let me down. My pup was stung by something at a park and had went into shock. I took her to the nearest emergency vet hospital and got care for her. Pet's Best delayed my claim multiple times claiming "we need to get more info from the vet's office" multiple times. Seemed like they were just trying to delay any sort of payment. After over a month of waiting they came back and paid me a pathetic $371 on a vet bill over a $1550! My dog is 100% healthy and I have been paying my premium since she was a puppy with Pet's Best. I will be letting anyone I know NOT to go with this SCAM of a company. Very disappointing and there was never a clear reason on why they paid back so little. Also there was no way to dispute it! They give you a number to call and that just leads you to voice prompts and a call back. Horrible company.

After review of all the Pet Insurance options on the market, I decided MetLife Pet provides the best coverage for a reasonable cost. The mobile app is great! Easy to submit claims. My most recent claim for routine vaccines was processed in 2 days. Reimbursement paid directly to my account.

I adopted a rescue about 9 months ago. Rosemary is a very happy lab mix but she did come with some anxiety issues and apparently grass and heat bothers her eyes. Aliso Animal Hospital is great with her and Met Life has been efficient about processing my claims. So glad I added Wellness to the policy.

As first time users of pet insurance we weren’t sure what to expect when submitting a claim. We couldn’t be happier with the service we received. The app made submissions for both of our dogs veterinary claims easy. Highly recommend.

People would go to see a doctor, ANY doctor!! if they had to pay for EVERYTHING up front and HOPE that they got MOST of the money that it cost them for the OV, lab, possibly X-rays and everything else paid back to them in........... a MONTH, MAYBE 2, MAYBE NEVER!!! looking at the prices of dog health insurance.. at least for my wallet! it'd be a LOT better AND CHEAPER for me to keep the same amount of money, each month in a safe place at home!! so after just a few, say 6 months with an already healthy dog. I'd have the money at hand for a common vet bill!! an average of $73. a month adds up FAST!!

Great customer service

I have used Met Life for almost 1 year — plan has 3 dogs on it. I have been very pleased with the customer service and ease of submitting/ processing claims.