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Very prompt in answering my questions, and very thorough.

The Best!

The claims process was simple and efficient, with plenty of communication after it was submitted.

Thanks for a thorough review and payout according to what you advertise. I switched to you for reliability, after a bad experience and do not regret my decision.

I need to have my vet speak to you about the reason you think my dog had a preexisting condition when we submitted our first claim.

Following a significant procedure to remove a benign oral mass, I was amazed at the rapid turnaround time for processing my claim. The funds were available through Chase very quickly and were deposited directly into my account. Thanks.

I have had a Embrace policy for the past nine years since we adopted our beautiful kitty when she was 8 weeks old ! My cat has to take meds each month and Embrace is quick to turn around my claims whenever I have to order medicine for her and they are very good at communicating the status of my claim all the way through their claim processing ! They are a excellent company to deal with and pride themselves on their customer relation skills which , in my mind , is very important to all of us pet owners ! I would highly recommend them for anyone thinking about purchasing pet insurance ! You will not be disappointed !!

I don’t know what I would do without embrace pet insurance. They help me every time my pet has to go to the vet. I don’t have anything to worry about, I know he is covered.

Very polite professional and helpful!

Dan and Trupanion are great. We have been very happy with the company/service. I have already recommended you to friends. The one thing I was disappointed about was related to my question for Dan. I was hoping to add additional coverage for acupuncture and cremation to my policy. I was disappointed to learn that cremation is only available as a result of accidents, and that acupuncture is only available if the condition was already known. As a human, I have found that acupuncture has been extremely helpful for managing pain when traditional medicine has not helped a condition I am already suffering from. I understand why Trupanion has this policy, but for something like acupuncture or homeopathy, it would be nice to have the option to add even for a pre-condition. I would be willing to pay a higher price to add if it were available. Thanks!