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Extremely disappointed in this company. I have had policies on two of my dogs for the last year and never submitted a claim. Tha. t means that I paid out close to $1000, Today I received an Email informing me that my policies were going up $38/mo. When I called I was told that it was because other policy holders had put in more claims than anticipated. I don't think so! I will be changing companies.

This was the first time I had to use my pup's insurance since she became a member of the family 3 years ago. Customer service was very helpful and courteous and the claims process was very user friendly. Once the claim was sent, Trupanion reviewed, responded, and reimbursed me in just 2 days. Thank you so much Trupanion for everything.

So easy

Easy and quick process!

They are incredibly timely with claims and even follow up to check on your pet!

I have always had insurance for our cats but have never had to 'use' it. Nash, our first dog, entered our lives full of love and life and then at 5 months old he was unexpectedly diagnosed with a rare urinary issue that required surgery. I am BEYOND IMPRESSED with Trupanion's diligence and prompt processing of claims. They have must this incredibly stressful time in our lives easier in knowing that we would be taken care of via our policy. Each Trupanion rep I spoke with over the phone was incredibly genuine, patient, and kind. Our family appreciates each and every one of you!

best insurance , ease of filing. Easy understanding and no catches. Great coverage.

It was all done fast. Haven’t received the money yet but it’s only 5 days

Very helpful during my call!

Site a little confusing at first.