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This was a very easy site to navigate. Signing up was easy and painless. I have tried other sites where my level of frustration increased with each step. Not so here. Thank you.

Very easy to submit a claim and very fast turn around.

When we brought our 8 week old pug puppy to the vet. for routine exam our vet highly recommended trupanion insurance to all his dog owners. When our young pug turned two years old he developed and illness that required three expensive surgeries. We were greatly saddened by our companions condition and his surgical needs, but trupanion was excellent. With many many medical bills trupanion was extremely responsive and kind. I would highly,highly recommend them and it was a pleasure doing business with them during a very very difficult time for us and our pet dog.We are grateful to trupanion.

easy to sign on to the best plan

Trupanion always comes through for me. They help me take care of my dog.

I've never had a claim so don't know how well that works. The premiums went up a few times.

So pleased with Trupanian. Quick response and reimbursement. Thank you!

At this time I have only submitted one claim to Trupanion. So, I’m on the fence right now as to whether not I’m going to keep them. After submitting the claim they immediately denied it and stated that they do not cover the initial appointment and they do not cover diagnostics. I contacted them by phone and was told they do cover diagnostics! As far as not covering the initial appointment how would I find out what the issue is with my dog if I don’t have an initial appointment... they then sent me emails stating that they were investigating the claim to make sure that it wasn’t an existing claim. After contacting them on the phone 2 times, answering all of their questions and sending all the same information to them and explaining the situation to them and then repeatedly telling me that they were going to investigate the claim, making me feel like a liar! So, I am on the fence and deciding whether or not I’m going to continue with them and allowing them to take money out of my account every month or just put the money aside for my dog issue.

Customer service

Because if I didn't have Trupanion, I wouldn't have been able to afford Finn's back surgery...which would have meant Euthanasia. To be grateful would have been an understatement.