5
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5
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5
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5
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Very glad we have the Trupanion policy.
Response was prompt and reimbursement amount was fair and as provided for in the policy. Very glad we had the policy even as we made few claims through the years, now that our little guy has a serious issue it is reassuring to know that we have help paying the bills.
- INSURER: Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
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5
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Because everyone is very helpful and I have a few friends that have had to make claims and had good experiences
Because everyone is very helpful and I have a few friends that have had to make claims and had good experiences
- INSURER: Trupanion
- POSTED: 08/20/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
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5
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We had a lot more coverage and a cheaper rate in North Carolina.
We had a lot more coverage and a cheaper rate in North Carolina. We will be looking into other pet insurance companies.
- INSURER: Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: Australian Cattle Dog
- AGE OF PET: 7 - 10
5
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Do not enroll.
I received the following email after fifteen business days from my original claim. They are now telling me it will be a MINIMUM OF 30 BUSINESS DAYS BEFORE THEY ANSWER MY CLAIM. THEY ARE THE WORST.
Hello Lila,
We have received medical records for Harry and they are in line for review.
Harry's medical records could be reviewed for several reasons, including:
You've requested a medical history review
You've submitted your first accident or illness claim
Harry has a claim pending medical history for a specific date of service
We are updating a temporary pre-existing condition on Harry's policy
Once the medical records are reviewed, pending claims can be processed and medical history reviews can be completed. This process can take up to 30 business days once we've collected all necessary medical records, and it is likely you will not receive any updates during this time.
Please note that if our team finds that we are missing medical history or the records we receive are summary/vaccine records only, this will delay the review and/or claim. Please be sure to let us know which practice(s) Harry has visited in the 12 months before you purchased your policy.
Medical records can be emailed to claims@embracepetinsurance.com, submitted via your MyEmbrace customer account, or faxed to (800) 238-1042. Feel free to contact us if our requested time frame has been exceeded.
Warm Regards,
The Embrace Claims Team
Embrace Pet Insurance
800-511-9172
www.EmbracePetInsurance.com
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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company
- INSURER: Embrace
- POSTED: 08/13/2021
- BY: Lila
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
5
out of 5
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