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My service dog means the world to me. Without her I am really lost. She is a mobility dog and having her with me I get to get out and about. I am so scared to be out and about because of not having a stable caretaker.

Nationwide has been consistent in their response to our needs for our Lab Toby. I do feel there are too many "Does Not or Will Not" cover issues though.

I found filing claims to be very easy and straightforward, and much better than my experiences with other pet insurance companies. The claims were addressed promptly, and more costs were covered than I even expected. I want to specifically thank and compliment the claims adjudication specialist, who was so responsive and knowledgeable, and patiently and clearly answered every question that I asked. She contacted me personally to let me know that she had received my initial set of claims. I'm not sure whether this was just normal practice for initial claims, or if Briana took that extra step to identify herself to me, and provide me with her direct contact information - either way I very much appreciated it. Once my claims exceeded the deductible I had chosen for my policy, the reimbursements due to me were paid promptly. That was an easy process too, as I requested direct deposit to a bank account, while my premium payments are paid by credit card. In summary, I have a great deal of experience with filing pet insurance claims, and I can say without reservation that Trupanion uses by far the easiest and most efficient process, and has the most professional customer service that I've ever encountered.

I found filing claims to be very easy and straightforward, and much better than my experiences with other pet insurance companies. The claims were addressed promptly, and more costs were covered than I even expected. I want to specifically thank and compliment the claims adjudication specialist, who was so responsive and knowledgeable, and patiently and clearly answered every question that I asked. She contacted me personally to let me know that she had received my initial set of claims. I'm not sure whether this was just normal practice for initial claims, or if Briana took that extra step to identify herself to me, and provide me with her direct contact information - either way I very much appreciated it. Once my claims exceeded the deductible I had chosen for my policy, the reimbursements due to me were paid promptly. That was an easy process too, as I requested direct deposit to a bank account, while my premium payments are paid by credit card. In summary, I have a great deal of experience with filing pet insurance claims, and I can say without reservation that Trupanion uses by far the easiest and most efficient process, and has the most professional customer service that I've ever encountered.

I never have an issue with submitting claims or getting them paid. I love knowing that my fur-baby is protected in case of an emergency or even just normal day to day health care. I would highly recommend their service.

Tiana had test done for Cushings disease; we are very happy to hear the good news...a negative report. Thank you for asking.

I couldn't be more pleased with your service. It also gives me comfort to know that I can do whatever is necessary to make sure that my Dobby is healthy and cared for.

After having surgery for a broken leg my claim was payed based on only a splint and emergency visit. I had turned in all paperwork and the diagnosis code from vet and surgeon yet the claim first came back as only a splint being a diagnosis!!!!! that is not a diagnosis. I then spoke with claims and was told the process for requesting this claim to be reevaluated. Thankfully ,after reviewing this claim again the proper payment and diagnosis was approved. I am now very satisfied with Nationwide pet insurance whom I have had for many years with other pets and have even recommended to friends and customers as an RVT in the veterinary field.

The claim was settled by the terms stated in the policy. It was easy to file, and in a reasonably timely manner.

I have been a customer for over 4 years and the time you take to process claims has doubled.