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I received immediate attention and was given a detailed explanation of my benefits and a check was sent quickly. And I was kept informed of absolutely every step being taken via e-mail. Could not be more pleased, but I hope I never have to use it again! Also, I could not list my dogs breed down below because the breed was not a choice.... he is a Black Russian Terrier.

I received immediate attention and was given a detailed explanation of my benefits and a check was sent quickly. And I was kept informed of absolutely every step being taken via e-mail. Could not be more pleased, but I hope I never have to use it again! Also, I could not list my dogs breed down below because the breed was not a choice.... he is a Black Russian Terrier.

I'm really glad we not only have insurance but that we choose Embrace. We've owned dogs for almost 30 years and rarely had anything more than wellness checks. But we got the insurance with our most recent dogs and wouldn't you know we've had issues from intestinal blockage surgery, chronic allergies, and the ever popular "unknown malady" that requires plenty of tests. Embrace is great at acknowledging claim receipt so we know if the vet set it in. They process quickly and if there is going to be a delay they let you know. The direct deposit of benefits is wonderful!

I called Pets Best recently because I couldn't remember if my cat, Phil's, policy had been renewed. Not only was it up to date, but I learned that his diagnosis of diabetes was covered by his policy, which was a tremedous blessing. Jayne, the customer care person there was so helpful and so personable. What a wonderful company and employee. Thank you Pets Best!

Best thing I ever did was buy insurance from Pets Best. I only wish I had known about it sooner--it would have helped me so much.

We've had a Healthy Paws policy for our 9-year-old shih tzu since adopting her from a shelter two years ago. Given how little we knew about her health history and the severe neglect she had experienced before being rescued, we thought pet health insurance might be a good idea. It turned out to be a lifesaver. If it weren't for Healthy Paws, we would have faced veterinary bills in the high four digits as we got to the bottom of our dog's health issues. Healthy Paws paid all claims within a few days. When I called to verify coverage for some of the more expensive procedures, our claims manager was both knowledgeable and compassionate. I can't remember the last time I cried on the phone with a claims manager at my own health insurer...but the sympathy and professionalism I received when talking to staff at Healthy Paws was just amazing. They're top of the line. Within the last month we submitted a claim to Healthy Paws that included charges for a series of procedures -- some covered by our policy, some not covered. Within one business day, Healthy Paws had sorted through the many charges on the invoice and was processing a check for us. They even emailed a few days later just to see how our shih tzu was recovering. If Healthy Paws covered humans, I'd sign my family up tomorrow.

our little fella has hip dysplasia and Embrace has been fabulous. I will FOREVER recommend Embrace for providing excellent coverage, customer service and prompt claim processing. They are WONFERFUL and did I mention FABULOUS!!!!

I have checked out 10 pet insurances and Healthy Paws stood out on top of my list, out of all I had checked out. They were even better after signing up. They are overall the friendliest,caring,and prompt pet insurance company around.They are prompt at getting back to you when they receive the claim forms , and the payouts are sent within a week. I am so grateful for having them for my little Spanky he was admitted for pancreatitis at my vet office though he wasn't getting better, so I ended up at an emergency Hospital while it took a couple days to recover, than before he was about to come home his blood sugar dropped, bottom line he ended up with a rare illness called an insulinoma which is a tumor in the pancreas that puts out too much insulin, Now they recommend surgery to remove it or else he will die within 7 months. What a shock it was to our family. We would have never been able to handle all the high costs of all the tests and surgery if it wasn't for Healthy Paws, they make it possible for us to take care of our Spanky. We can now have him around a lot longer. I would not have been able to do it without Healthy paws,and to top it off they truly care about your pet,they truly want to know how your pet is doing.I also love the fact that they encourage pet adoption. I highly recommend Healthy Paws!

Whatever you do, be careful of the fine print. Heaven forbid your animal develop symptoms of a previous illness before the 180 day waiting period from the previous year's coverage. This insurance won't help you. They consider it pre-existing, even if you have had their insurance for years. I've spent hundreds of dollars insuring my cats, now they won't apply my claim to my deductible. So, I'm paying out of pocket for her treatment anyway. What's the point?

We had a $177 routine checkup and ear infection bill for our otherwise healthy 3 1/2 year old Golden, which we dutifully submitted. After having the vet send several years of doctor's notes to Embrace, we finally got "reimbursed." Out of the $177, only $26.40 were eligible and were applied towards the $500 annual deductible. It turns out that only the ear infection antibiotic was covered. The heartworm test, heartworm preventative, and fecal test... all disallowed. So, this insurance is really for catastrophes and serious injuries, not for routine doctor visits. We hope that we don't ever have to use it. We still want the insurance, but we were very disappointed that all the routine charges were not applied to the deductible.