5
out of 5
Verified
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5
out of 5
Verified
Excellent company with true caring pet loving people working for them!
Excellent company with true caring pet loving people working for them!
- INSURER: Trupanion Canada
- POSTED: 07/17/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Great service
Our claims have been fairly assessed and paid very promptly. I appreciate the quick email acknowledgment we reliably receive when our clinic submits a claim. If we haven't heard from Trupanion then we know we need to follow-up with our clinic.
- INSURER: Trupanion Canada
- POSTED: 07/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trustworthy insurance, no secrets!
Works as explained, costs a little more in comparison to some others companies, but you get what you pay for!
- INSURER: Trupanion Canada
- POSTED: 07/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
1
out of 5
Healthy Paws ignores ALL forms of customer contact
Do not use this company. I have been paying Healthy Paws for several months before sending (filling out online) a claim. Now that I have questions about a claim and services covered they have refused for several weeks to even acknowledge my attempts to contact them. I have called multiple times. They never pick up the phone. They promise to call you back but never do. They offer no chat recourse on their web site. They refuse to respond to messages left on their site messaging center. They refuse to provide an email address - presumably so customers will have no record of attempted contact. They refuse to respond to postal mail inquiries. In short, once they get your money you no longer exist to them. I now have had to cancel my credit card to prevent future automatic payments as I cannot even contact them to cancel my account. I now will have to update credit card info with numerous (legitimate) businesses. Advice: don't buy pet insurance until after you have received responses to at least phone calls and emails first.
- INSURER: Healthy Paws
- POSTED: 07/16/2021
- BY: Mark
- BREED: Pomeranian
- AGE OF PET: 0 - 3
5
out of 5
1
out of 5
Too long to process claims
They promised the claim would be process within 15 to 29 days. It has been has been 37 days and no updates. I have $2,700 in expenses and I haven’t received a dime. No feedback. If I don’t get my claim processed soon I will get all my premiums back plus legal action. I have had better pet insurance from another company and it looks like I need to go back.
- INSURER: Pets Best
- POSTED: 07/16/2021
- BY: Steve
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10
5
out of 5
Verified