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I have a goldendoodle puppy. She was diagnosed with a UTI at about 3 months old. Her claim was processed very quickly and it was very easy - I just had the vet sign the claim form and make a copy of her records and invoice and faxed everything in. The claim was covered at 90%.

I have a goldendoodle puppy. She was diagnosed with a UTI at about 3 months old. Her claim was processed very quickly and it was very easy - I just had the vet sign the claim form and make a copy of her records and invoice and faxed everything in. The claim was covered at 90%.

I am impressed by their claim handling and follow ups. When I submitted claims, they email the status regularly. The emails allow for a reply. I am impressed that Laura Bennett, the co-founder does a follow up and also allows replies. Overall, I feel the company really cares about me and my pup. The "ask a vet service" is wonderful and very responsive. I'm glad I went with Embrace.

I did a lot of research and comparison before I bought pet insurance for our dog (Kiki) in 2010. If you are a pet parent like me who is searching for the best, Healthy Paws is the best of the best. They were the top then and they are still the top now. Our dog has elevated liver enzyme and was referred for further tests (ultrasound, x-ray, MRI). Results showed a tumor in her liver. The total cost of these tests alone are thousands of dollars! I did not even have to fill out a claim form because Healthy Paws has already a personalized form for Kiki. I took the claim form to the Vet Hospital for signature and I sent it with the bill to Healthy Paws. Within 24 hours, my claim was processed by outstanding claim staff and the following day, I was notified that the check was on its way. It is a very difficult time when your beloved pet is sick but it is comforting when you have an excellent and caring pet insurance on your side. Thank you, Healthy Paws, from the bottom of my heart. You deserve the highest rating and commendation. More power to all the staff of Healthy Paws.

I have been with Embrace for more than 3 years and I get more enthused about them all the time. I insure two dogs, one with severe neurological issues and another who was healthy as a horse and then developed an almost terminal condition unexpectedly. I think we have now spent around $35,000 dollars on the two of them and 90% was completely covered by Embrace. No arguments, no hassles, they simply do what they've agreed to do and with kindness as well. I find the Wellness plan to be more than worthwhile too- if you provide even the most basic vaccinations and flea preventative, you will more than make your investment back. I will always use Embrace and I encourage every person who adopts a dog (or cat) to get this. It's the best investment you could make and it insures your family member can get the health care they need. Bravo Embrace!!!!

Words can't describe how highly we'd recommend Healthy Paws. In April 2013 we adopted two 8 week old pug litter mates, Yogi and Boo Boo. After researching multiple pet insurance plans, we chose Healthy Paws days after adoption ($250 deductible, 90% reimbursement). We never anticipated any major medical issues with puppies so young. In August, we took a 10 day vacation and left them with relatives. Upon our return it was obvious Yogi had serious problems walking. We immediately took him to the vet who did x-rays and then referred us to a veterinary neurological clinic. The veterinary neurological clinic performed an MRI and found Yogi, had spinal stenosis that was aggravated by an acute concussive spinal injury. The x-rays and MRI cost over $2,000! The vet submitted the claim to Healthy Paws and we received a check in just over two weeks! Healthy Paws has also contacted us by email to see how Yogi is recovering. What great customer service, if only humans had the same service from their health insurance companies. As for, Yogi, he is recovering slowing, being on crate rest for 4-8 weeks, though he gets more chipper every day. He's looking forward to, again, playing with litter mate and best buddy, Boo Boo.

Overall we are very happy with ASPCA pet insurance, although the premium does tend to go up year on year (what doesn't?) we have still found it to be beneficial and worthwhile, especially in cases of emergency. It gives us peace of mind to know that if something were to happen to our beloved French Bulldog that we can take her straight to the vets without worrying about cost. There is an annual deductible but after that costs are covered. The claim process is easy and efficient and we are always reimbursed in a timely fashion.

Always processes claims in timely fashion with no argument. I have had health insurance on my horses where getting a claim reimbursed was very difficult. I wish Embrace had health insurance for horses! I just had my daughter sign up her Cocker Spaniel puppy. I have a Lab, a Cocker Spaniel, and a Tabby cat insured by Embrace.

Great service! Pets Best kept me informed during the whole claims process. A question that I had during the process was answered in just one phone call. If customer service is important to you, Pets Best is your choice.

This is our first experience with pet insurance. We used a "wellness plan" at a major vet chain with our last bulldog, and it can't hold a candle to Embrace. They are thorough, they are very communicative, and they are there every step of the way. The claims process is simple and expeditious, and the flexibility offered by the plan in terms of where you can seek treatment is awesome! Couldn't be happier.