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Initially, the claim was denied for not being in force at the time of treatment. Since my premiums are automatically deducted, this was surprising given I was in the middle of my term. After reading through, I found the reviewer had input the date of service as 01/08/18 instead of 19. I submitted on 01/10/19. Logically speaking, it seems odd a reviewer wouldn't find it odd that I was submitting one year and two days after treatment. When I called to have this reviewed, the rep was very blase about the situation and said people make mistakes. I agree and that's fine, but the reviewer has a few basic items to check during their review and this was basic. It resulted in wasting my time on hold for about 15 mins, the rep having to answer, the supervisor with whom I had to speak about why this was an issue after the rep show a lack if understanding. A two second typo resulted in wasted time. Attention to detail is key.

We love Nationwide pet insurance. It has been a great investment, and such a blessing. Our fur baby has been able to receive the care he needs without us stressing over the cost of each visit.

I submitted the claim on Monday morning and had the check by Friday. I am very pleased with the service

I’m so glad that I bought this coverage for my fur baby, Porter. Frenchies come with all sorts of potential breed-specific medical problems, and without this pet insurance, I might not be able to pay for the health care and emergency care my little one might need. Usually, I’m sent the reimbursement on my claims in 2-4 weeks. The whole claims process is easy too. Best coverage for the price and well worth it.

Thought we had pet insurance based on AKC registration website information. Had a claim for ER Vet the day after registering for the trial offer. Waited two weeks with no call or emails on claim status. Finally went online to do Live Chat (is not active). Called and waited for a representative for almost 7 minutes to find out we were not covered for the claim. They have a declaration of a 5 day waiting period and our claim was on day 2. They should advertise 25 days of pet insurance, not 30. This was an ER visit for eating raw chicken wings, I was not signing up because we had a sick dog and were working the system. This makes AKC look bad in my opinion. Very misleading.

The customer service reps were very friendly and helpful.

Never have a problem with any claims.

I can't imagine not having the Peace of Mind of Nationwide pet insurance. The customer service is incredible. The only downside is turnaround time on claims. However usually within 30 days I have check in hand. I think anybody that has pets should carry pet insurance and Nationwide in my opinion is the best.

First I just want to say that I have been very happy with Trupanion. Having said that there is one area where I think improvement could be made. I file a claim every month for arthritis medications for my dog and I have been for over a year. It is always the same three products from the same sources although sometimes the prices change. It currently is taking about a week for these claims to get processed and the funds to be deposited in my account. It would be nice if that could be reduced, I understand first time claims and large complicated medical procedure claims taking longer but it seems these routine claims could be handled better and faster.

I have been with VPI/Nationwide for a very long time. I have always been extremely pleased with the service that I have received. I love the birthday cards and now asking me about how Dickens is doing!