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Totally true story-- I adopted my dog in April. My last one had a lot of chronic diseases plus one emergency surgery and I didn't have insurance. I decided to get it with the new one and after much comparison went with Embrace because of customizable plans and other features such as actual cost reimbursement annual not per incident deductible. She was diagnosed in October with insulima, a tumor on her pancreas. I opted for surgery to prolong good quality life but not cure her. Surgery went well and biopsy was encouraging but she developed severe pancreatitits and became diabetic. SHe spent 8 days in the ICU and still needs lots of care. The only bright spot in this whole thing has been Embrace (plus the kindness of others). even though she was so newly ensured the paid up in full. I'm only giving a 9 not a 10 because of the delay in processing my claims (for which they repeatedly apologized and did keep me informed of status). To top it off, the customer service rep I talked to emailed me separately to inquire about the dog's status and say how glad she was that at least I was getting reimbursed. Really impressed and pleased.

The Embrace folks did a wonderful job - all we did was fax in our receipts and they took care of the rest - about 2 weeks later we received checks. Thanks for the great support and quick response.

We have two cocker spaniels, Molly and Macy, they are now three years old and the light of our lives. My purpose in writing is to pass along our story in hopes of informing other pet parents of the benefits of having pet insurance. What I should say is the benefits of having top-rate pet insurance. Having loved a chronically ill pet in the past led me to research the many companies who are now offering pet insurance. Believe me, I lit up the internet with searches, questions and policy comparisons. My investigatory work led me to the elimination of many companies and it directed me to Trupanion. That was three years ago and I have not regretted my decision for one moment. Not only have the Trupanion folks supported me monetarily in the care of the girls but they have also given me emotional support with the security of knowing that they do what they say they will do. One of the things that attracted me to Trupanion was their easy to read policy, no gray areas. You know up front what you are getting from Trupanion, their policy guidelines are clear. Another thing that impressed me was Trupanion's customer service, just as their policy, they do what they say they will do and they are so darned nice about it. Their customer service folks are friendly and very knowledgeable and they were actually the clincher for me when I was making my decision regarding which company to go with. I made phone calls to those on the short list and when I first talked with

We have two cocker spaniels, Molly and Macy, they are now three years old and the light of our lives. My purpose in writing is to pass along our story in hopes of informing other pet parents of the benefits of having pet insurance. What I should say is the benefits of having top-rate pet insurance. Having loved a chronically ill pet in the past led me to research the many companies who are now offering pet insurance. Believe me, I lit up the internet with searches, questions and policy comparisons. My investigatory work led me to the elimination of many companies and it directed me to Trupanion. That was three years ago and I have not regretted my decision for one moment. Not only have the Trupanion folks supported me monetarily in the care of the girls but they have also given me emotional support with the security of knowing that they do what they say they will do. One of the things that attracted me to Trupanion was their easy to read policy, no gray areas. You know up front what you are getting from Trupanion, their policy guidelines are clear. Another thing that impressed me was Trupanion's customer service, just as their policy, they do what they say they will do and they are so darned nice about it. Their customer service folks are friendly and very knowledgeable and they were actually the clincher for me when I was making my decision regarding which company to go with. I made phone calls to those on the short list and when I first talked with

Our dog recently came down with a scary case giardia which required imaging and laboratory studies, fluid replacement and two types of oral medications. With a bill approaching $700 we were delighted at how quickly our claim was processed and paid. They even sent us an email asking how out pup was doing! If only my own health insurance was this good....

After several very pricey vet visits with my chihuahua pup, I decided to take out an Embrace policy upon recommendation from a friend. I did a lot of research on the various policies, and ended up going with Embrace because it was BY FAR the best price for coverage of breed-specific conditions. I was shocked that I could pay a premium at other pet insurance companies, yet if my Chi is ever struck with a collapsed trachea, eye infection, or luxating patella, it wasn't covered unless I paid $20 more a month! With Embrace EVERYTHING is covered, and the wellness policy is very reasonable! Great customer service, fast and personal responses from everyone at Embrace, and my first claim was processed in less than a week. Couldn't be happier with my choice!

My dog had a severe yeast time infection that she incurred over the course of the summer probably triggered in retrospect by allergies that were at the time unknown to us. We went to our vet numerous times, but she could not figure it out. We went to the only dermatologist for animals in Northern VA - he was great but the bills especially for treatments and meds were not low. My pet at the time was extremely ill - listless, not eating, scrating 24X7. My dog recovered on the vet's regimen and Healthy Paws was supportive at all times both finacially and by constant messages and feedback regarding her condition. I am a medical professional (nurse) and I have told everyone (my friends and hospital associates) about their concern and response. Even more recently, my pet was diagnosed with severe allergies - that as I said probably precipiated the condition above. I can't say enough good about "healthy paws" debbie hunt

I have had pet insurance with another company in the past and Embrace has proven to truly be an efficient and reliable company for coverage and personalized customer service, i.e, they call to check on my pets when they have been sick, when I send them a photo of my pets they acknowledge it and are very complimentary and interested in them. Their personnel are readily available, courteous, speak and understand English and processing of claims is timely and efficient. I would highly recommend this company to anyone needing pet coverage.

My dog had eye surgery, and the vet faxed the claim in for me. It was responded to within a week and paid within another week. It was nice to receive 90% of the bill back in a check!

My dog had eye surgery, and the vet faxed the claim in for me. It was responded to within a week and paid within another week. It was nice to receive 90% of the bill back in a check!