I like how no matter what time of day I call trupanion I can rely on someone to pick up the phone and talk to about any situation with my pet insurance ??
I like how no matter what time of day I call trupanion, I can rely on someone to pick up the phone and talk to about any situation with my pet insurance ??
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Herlinda
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
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Filing, processing & payment are fast.
Submitting claims is very easy. Claims are processed and paid very quickly.
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Jean-Pierre
- BREED:
- AGE OF PET: 0 - 3
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Customer service is the best.
Customer service is the best. Very sympathetic towards your issue and pet
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Debbie
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Sign-up was really quick and easy.
Sign-up was really quick and easy.
- INSURER:
Trupanion Canada
- POSTED: 05/04/2023
- BY: David
- BREED: Belgian Malinois
- AGE OF PET: 0 - 3
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My up and down experience
Disappointment about amount reimbursed
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Richard
- BREED:
- AGE OF PET: 0 - 3
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Great Customer Service
The customer service agent that helped was very patient and knowledgeable.
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Felicia
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Nancy C.
The ease and time it took to register was great.
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Nancy
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Avoid Trupanion like the plague
We've had Trupanion coverage for more than a decade for two small rescue dogs. In the beginning, our experiences with Trupanion were good, but as the dogs have gotten older, and their needs more extensive, we've had nothing but problems in getting them to cover claims.
I get that insurance companies don't make money when they help you, but we're experiencing things like having medications they've taken for years suddenly being denied for coverage. Don't get me started on the hoops they make you jump through to appeal. Or their unwillingness to listen to the vet's appeals on your behalf. The fact that our premiums have increased more than four-fold over the years is bad enough, but lately they have started putting so many barriers in the claims process that it's just easier to give up. Our vet is frustrated at the time he has to spend navigating their convoluted claims process and if I had to choose between my vet and Trupanion, there's no contest.
Paying $370 per month to insure two small dogs only to fight over every penny claimed is a harsh lesson. I'd recommend staying away from Trupanion. Read the recent reviews -- they tell the story of a company with serious issues. I regret my decision to purchase insurance with Trupanion and hope to help others avoid the horrible experiences we have had with them.
- INSURER:
Trupanion Canada
- POSTED: 05/03/2023
- BY: Jackie
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
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