Find and read reviews with confidence

My collie/lab mix of 1.5 years of age had recently been diagnosed with a Medial Patellar Luxation of the back right knee. Puppy had the procedure done and has since been on the successful road to recovery! She's scheduled to have her stitches in the coming week and more importantly (to her), she will no longer have to wear the dreaded "cone of shame." About a week after the procedure, I had gathered all the paperwork necessary and emailed it over to Healthy Paws for processing and amazingly they had emailed me back within two hours indicating that the explanations of benefits was available and that the reimbursement was on its way. The follow-up on the puppy's health status was appreciated as well. Thank you, Healthy Paws, for helping to keep my puppy in good health!

I have a Siberian Husky puppy named Mal, like Malcolm. I came home one day to a puppy who was very much ill. He seemed dizzy and disoriented. Watching him constantly throw himself in the snow and trip over himself was nerve wracking to say the least. Although he's all better now, the vets never were able to determine what the problem was. I felt super helpless. Having to deal with the fact that Mal was about to undergo all sorts of tests and exams on top of spending his first nights away from home was super difficult. How was I supposed to deal with billing departments, faxes, emails, multiple invoices and insurance companies??? So I call Healthy Paws. The first thing I noticed was how extremely helpful and friendly the entire staff behaved with me. They always asked how Mal was doing. And I know that you'd expect that sort of thing, but never once did it feel like small talk. They treated me and Mal like part of a family. I never once felt like a customer or number and everything about the entire process was super easy and friendly. Seeing as how it was our first claim, I was told it would take a little longer than normal to process everything. I was thinking it would take a couple of weeks of back and forth and then maybe another couple of days for the reimbursement to process. It took a week. That's it. Here I was, worried about moving money around and upcoming bills and it all only took about a week. And everything was handled by our family vet and Healthy Paws. A

Our little dog has, over his lifetime, had numerous medical emergencies, including ingesting rocks, that have required fairly expensive veterinarian services. Currently he has to have two insulin shots per day, and that is anticipated to continue for the rest of his life (he's 12). Without the ASPCA insurance, it would be difficult to provide him with the level of care we can now afford.

My 2 1/2 year old Sheltie puppy has had two major surgeries. The process of submitting a claim is very easy and fast. It is also convenient to have a choice in how to submit an invoice (I find it quickest to submit via email). I also like how I can log into my account to print out a customized claim form. Healthy Paws re-reimbursement process is FAST!!!! I always receive a "claim processed" email within a few hours (sometimes as quick as 1 hour) after the time I send the claim via email. And the reimbursement check always arrives within just a few days. Healthy Paws is also a company that seems to really care about my pet as they always follow up with an email to inquire as to how my pet is doing after his surgeries. I did a lot of research before choosing a pet insurance company and I definitely chose the Best One! I highly recommend Health Paws to anyone looking to purchase Pet Insurance.

My American Bulldog has a neuromuscular disorder of her GI tract and has needed a number of treatments/procedures and ongoing medication. Healthy Paws has covered everything without question and processed our claims promptly (within 48 hours) and courteously. I'm so glad I chose this company for my pet insurance needs.

Excellent service - staff extremely helpful and responsive. Website to submit claim very useful and response within two days of submitting claim and associated paperwork. Have already recommended Trupanion to other pet owners. Keep up the excellent service!

Excellent service - staff extremely helpful and responsive. Website to submit claim very useful and response within two days of submitting claim and associated paperwork. Have already recommended Trupanion to other pet owners. Keep up the excellent service!

I have been a client of Healthy Paws since 2011, and I have never once regretted my decision to go 1) get pet insurance for my dog and 2) to use Healthy Paws for coverage. I did extensive research before choosing them, and I've never thought twice about my decision. They have always been quick to respond claims and I've never had any problems or questions asked about if something qualifies to be covered. They also offer to review your pet's vet records within 30 days and give you a letter telling you what they will not cover (pre-existing conditions). Recently, my dog suffered from persistent vomiting that did not go away until after many tests and treatments. I took him to 3 different vets and he was checked and tested for everything you can think of when your dog won't stop throwing up. As it turns out, the third vet diagnosed him with Inflammatory Bowel Disease brought on by a food allergy. From all these trips to the vet, I filed 7 claims related to this one incident, and Health Paws processed the claims within hours of receiving them from the vet's office. I also had my checks within a week of the claim being processed. Healthy Paws is an all-around great company and I highly recommend them to anyone who will listen.

I cannot imagine ever having to compare pet insurance policies again. I couldn't be happier with my choice of Embrace when our Cav King Chas Spaniel, Chloe, was just a puppy. She has had some health problems over the years and recently needed abdominal surgery. Every single time we have submitted a pre-authorization request or a claim for services, Embrace has responded quickly and payment of claims has been fast. This is a wonderful service - a top-notch business. If you are shopping for a pet healthcare policy, you have found it!

Over the last several years we've had three senior adopted beagles. Sadly, our first, Lulu passed on after a cancer diagnosis that we opted not to treat aggressively as she was terminal. She spent her last weeks at home under the watchful eye of our veterinarian. ASPCA insurance covered a fair amount of the diagnostic and end of life costs. Our other beagle, Lili is also a senior citizen and suddenly last year could no longer hold up her head. After a week of daily vet visits she was found to have a slipped disc and within an hour of being administered steroids she was back to her old self! Once again, insurance covered a good share of those costs. Then, a couple of months ago our third beagle, Zoe suddenly stopped eating. She ended up in the hospital for a week and had to have her gall bladder removed. ASPCA insurance paid the max per single incident for that event.For my husband and me let insurance makes sense. It is not cheap, but it has proven worthwhile for each of our three dogs.