Very good customer servicedeals with claims promptly
Very good customer service,deals with claims promptly
- INSURER:
Trupanion Canada
- POSTED: 07/26/2021
- BY:
- BREED: Bengal
- AGE OF PET: 7 - 10
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Staff very friendly and efficient.
Staff very friendly and efficient.
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Renee was excellent to speak to and helpful.
Renee was excellent to speak to and helpful. I think Trupanion as a group is very attentive to its clients' needs
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Easy/Fast Claims Process
The online claim process is very easy to complete. Reviews of the claim took place quickly with notifications regarding the claim happening at every step. Eligible funds from my claim were deposited within two days of filing the claim. (And the claim was even filed on a Saturday 7/17! Had the funds pending as a deposit in my account on Monday, 7/19). Great service! Great automated processes for claims!
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones.
Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones.
Also I have called twice regarding the claims.
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Caring Service During a Difficult Day
It was a very difficult day when my pet had to be put to sleep but your customer service representative was very understanding when I logged in to end the policy for my deceased pet. She handled the situation with care and compassion and alerted me that I could claim a small reimbursement for the compassionate euthanasia (after my deductible was met).
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Every time I have contacted Trupanionthe associate is always knowledgeablebut also kind and caring.
Every time I have contacted Trupanion,the associate is always knowledgeable,but also kind and caring.
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED: Cockapoo
- AGE OF PET: 7 - 10
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The pre-existing condition clause was stretched beyond what I believe is anywhere near reasonable to deny several of our larger claims.
The pre-existing condition clause was stretched beyond what I believe is anywhere near reasonable, to deny several of our larger claims.
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Because I they are always very helpful and explain whatever I ask.
Because I they are always very helpful and explain whatever I ask.
- INSURER:
Trupanion
- POSTED: 07/26/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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