Tooo long claim processing
Submited a claim on May 12 and received a review on May 27. It takes another 3 to 5 day to get the money in the bank.
For $684 claim amount it is very difficult to wait almost a month.
- INSURER:
Trupanion
- VETERINARIAN:
Pets First
- POSTED: 05/27/2023
- BY: Irene
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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First pet insurance purchased
The pricing, coverage and deductible options seem to be fair.
- INSURER:
Trupanion Canada
- POSTED: 05/27/2023
- BY: Tanya
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Great value!!
Easy submission, fast response
- INSURER:
Trupanion
- POSTED: 05/27/2023
- BY: Melissa
- BREED:
- AGE OF PET: 0 - 3
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Claims are easy to submit.
Very easy to submit my claims using the app.
- INSURER:
Trupanion
- POSTED: 05/27/2023
- BY: Rebekah
- BREED:
- AGE OF PET: 0 - 3
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Love Trupanion
Great processing of invoices and fair and reasonable determinations. Payment was immediate once decision was made.
- INSURER:
Trupanion
- POSTED: 05/27/2023
- BY: Joan
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is a very dependable pet insurance company.
Trupanion is a very dependable pet insurance company.
- INSURER:
Trupanion Canada
- POSTED: 05/27/2023
- BY: Pierre
- BREED:
- AGE OF PET: 0 - 3
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Good...but...
Everything was good with our claim but the time between when the claim was approved and when we finally received the refund was in too long..
- INSURER:
Trupanion
- POSTED: 05/27/2023
- BY: Phil
- BREED:
- AGE OF PET: 0 - 3
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Que de bons mots
Tres bon service. Réponses aux questions intelligentes et pertinentes. Pas dâhésitation. Excellent avec Lucie. Merci
- INSURER:
Trupanion Canada
- POSTED: 05/27/2023
- BY: Michel
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Satisfied customer.
Trupanion has always been very good to me. Iâve always had good experiences with claims, with money being deposited into my bank account very quickly. Submitting claims with the app is extremely easy. I also love the fact that my vet can bill Trupanion directly. When Iâve needed to call for support, the people Iâve spoken to have been kind, friendly, and helpful, always asking after my dog and sometimes even telling me to give her a hug for them.
The only reason my rating is an 8 instead of a 10 is because it is quite costly. I understand why, but most of my family and friends wouldnât be able to afford Trupanion, or any other insurance company, unfortunately.
- INSURER:
Trupanion Canada
- POSTED: 05/27/2023
- BY: VIVIEN
- BREED:
- AGE OF PET: 0 - 3
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