Great customer service people sounded like really cared and your furry friend is in emergency situation and tough financial decisions have to made it’s nice to have empathic person on the other end of the phone.
Great customer service people sounded like really cared and your furry friend is in emergency situation and tough financial decisions have to made it’s nice to have empathic person on the other end of the phone.
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY:
- BREED: Maltese
- AGE OF PET: 0 - 3
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Bloodwork and perscriptions
Thank you. Kenzie had lost her zip and we did bloodwork to find out why. Her liver enzymes were elevated and she was kind of chubby. Dr Whitcraft from Craig Road Animal Hospital got her on ursadial and something for her thyroid. Last bloodwork both organs were right where they needed to be. She’s also lost 13 lbs with maybe 2 or 3 more to go. You covered the bloodwork which was huge especially in the beginning. Wish you could help with the perscriptions!! Thanks! Roxy and Kenzie
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Excellent job
Thanks for care of my little boy he’s doing great I’m so glad I got this insurance thank you
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Every time a customer service rep helps me I'm always left satisfied.
Every time a customer service rep helps me, I'm always left satisfied. Drew was very kind and help me get what I needed done quicly
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY:
- BREED: Miniature Labradoodle
- AGE OF PET: 7 - 10
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Superb Experience with Trupanion.
Trupanion has always handled submitted claims in a timely manner with excellent communication messages about the claim results.
- INSURER:
Trupanion
- POSTED: 04/02/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Important to have. Good review from friends
Important to have. Good review from friends
- INSURER:
Trupanion
- POSTED: 04/01/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Quick claim turn around
From the time I submitted my invoices and went through the review process, the entire process was very quick and easy.
- INSURER:
Trupanion
- POSTED: 03/30/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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The customer service has been really great with every interaction.
The customer service has been really great with every interaction. Petlovers are our own breed. :-)
- INSURER:
Trupanion
- POSTED: 03/28/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Service at its best
Sales agent was exceptional
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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I was told you did a survey of Labradors in my area and then you raised
my monthly insurance from 77.
I was told you did a survey of Labradors in my area and then you raised
my monthly insurance from 77.00 a month to 103.00 a month for my one lab. If you are going to raise rates you should not include those who already have been insured with you. I have bragged and referred you to many people, but not anymore. I am looking for an alternative insurance due to your lack of support for your current customers. I am retired and disabled and you just increased my dogs insurance so it will be more difficult for me.
- INSURER:
Trupanion
- POSTED: 03/24/2022
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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