Find and read reviews with confidence

I've called a couple of times and each time I received excellent service.

I tell all fur baby parents that I would never be without trupanion with our 2 English bulldogs. You are caring polite and very helpful and it almost pays for its self. I have a piece of mind with you concerning our babies.

Because when I call people are friendly and helpful

I feel badly that I don’t remember her name, but The person I spoke with was quite compassionate as well as helpful. She suggested I call the manufacturer vectra as our vet said it was not returnable because it was a dispensing law. It was sold to us the day annual blood work was drawn. So my dog got Lyme disease on this Tick and flea medication and it looks like I was stuck with nine months of medication they sold me. Vectra immediately responded, then called our vet, and within minutes the vet was calling to see if I wanted a credit or a refund on my credit card. Your employee also reminded me to have all those bills submitted to you. This is a vet that you have a partnership With. In the end I feel like it was a fair ending. However my dog still has a pre-existing condition due to a inferior product which doesn’t make me very happy. My dog is doing fine by the way. Thanks again

I have had Embrace only a few short months and really put them through their paces with lots of questions before I signed up, all of which were answered both timely and completely by their representative responding over email. That gave me confidence that they were a company that put their insured pups, so on, first. However, following my pup’s initial exam our vet disclosed to Embrace the discovery of a typical (e.g. associated with pups) mass on the top of her head, a histiocytoma, which they explained would exclude her from being covered for all cancers in the future. I was aghast at that prospect and was on the verge of dropping Embrace totally. Until they let me know and then allowed our vet to write an appeal letter for the mass to explain further that in her opinion it was not cancer when she first evaluated it and would not turn into cancer in the future and, in fact, four weeks later it had resolved itself completely. Approximately one week later Embrace came back with some modification on future masses where they would no longer treat/equate future histiocytomas with masses later identified as cancer So while our pups’ future histiocytomas would be treated as pre-existing, they would no longer exclude any future masses, cancerous or otherwise, from being covered by our policy. To be sure this was a relief. So, a mixed score for my relationship with Embrace so far that is, as they were quick to judge the type of skin mass they would not cover in the future (somehow equating it with cancer, where there had been no such proof of this at all), yet just as quick to take up my appeal and grant some relief, modification of our coverage and a detailed explanation of how and why to accompany their decision back to me. So, take from that what you will but know it is better to have some kind of pet insurance, for sure, than none.

Quick, efficient, and compassionate!

Very smooth process. Received a check a few days later

Customer service was great.

I have used trupanian before there service is excellent

We've had pet insurance through healthy paws for about a year and a half now. Unfortunately our dane has had quite a few eye issues (scrolled cartilage, cherry eye, entropion, and several ulcers), requiring 3 different surgeries. Each time, the claims process was super quick and easy and Healthy Paws approved the claim in a timely manner. They give us peace of mind that we can do what's in Lola's best interest without having to worry about the cost. Definitely recommend!