4
out of 5
Verified
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1
out of 5
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5
out of 5
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EXTREMELY HAPPY CUSTOMER ??????????
I had other pet insurance before and Iâm so happy to have chosen Trupanion for our new puppy. I was absolutely amazed when our vet was able to file our claims for us and then before I could even get back to my vehicle I received a text informing me how much of my claim was coming back to me and not only that I was able to have it sent to our vet. The vet gave me an instant credit on my account that I was able to use for the vet services that day. It made everything so much easier and efficient and I recommend Trupanion highly for doing things no other pet insurance does! 100 ?? in my book. Another feature I love is that they donât cover wellness care because in my experience it covers very little and is very restrictive on how to use it. Trupanion will tell you it drives up our premium cost with little benefit for having it. By not covering it Trupanion can put your premium towards the cost of care you hope you never need but unfortunately when you do, that care is often extremely expensive. Iâd rather put that portion of my premium towards having no deductible and/or additional benefits they offer that are useful and actually that is exactly what I did. If your unsure or hesitant, donât be! I am a customer and this is a true story.
- INSURER: Trupanion
- POSTED: 11/19/2022
- BY: Vicky
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
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Prompt payment and continues to pay on the same condition (I once had pet insurance that issued a new policy each year and called anything treated the prior year a preexisting condition!
Prompt payment and continues to pay on the same condition (I once had pet insurance that issued a new policy each year and called anything treated the prior year a preexisting condition!)
- INSURER: Trupanion
- POSTED: 11/17/2022
- BY: Pamela
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Customer support team are very friendly and helpful.
Customer support team are very friendly and helpful. They take an interest in your pets needs. When you call you donât have to get ready to fight like you would with most customer service places.
- INSURER: Trupanion
- POSTED: 11/17/2022
- BY: Emily
- BREED:
- AGE OF PET: 0 - 3
4
out of 5
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5
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5
out of 5
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Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
- INSURER: Trupanion
- POSTED: 11/16/2022
- BY: Sandy
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
5
out of 5
Verified
Becca was super kind and helpful.
Becca was super kind and helpful. I accidentally hung up the phone and she immediately called me back. Great customer service for me and kind words for my dogs!
- INSURER: Trupanion
- POSTED: 11/14/2022
- BY: Sarah
- BREED: Chihuahua
- AGE OF PET: 4 - 6