If you want to call, plan on 1-2 hours to get a person to answer the phone.
The product is fine. The service is lacking. The Claim took over a month to process and they don't have enough help to answer the phone. The shortest hold time was 39 minutes the longest was 2 hours before I just hung up.
- INSURER:
Pets Best
- POSTED: 02/03/2021
- BY: Rodney
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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I like the way the coverage is set up and peace if mind but I have no personal experience with having to use the insurance.
I like the way the coverage is set up and peace if mind, but I have no personal experience with having to use the insurance.
- INSURER:
Trupanion
- POSTED: 02/01/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great service!
Quick approval and quick reimbursement. Very happy with our first claim!
- INSURER:
Trupanion
- POSTED: 02/01/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Every person I have ever spoken with at Trupanion has been wonderful.
Every person I have ever spoken with at Trupanion has been wonderful. It is so pleasant to work with people who seem to like their jobs.
- INSURER:
Trupanion
- POSTED: 02/01/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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I am so glad that I chose Trupanion as the best pet insurance for my pets.
I am so glad that I chose Trupanion as the best pet insurance for my pets. When I have called for assistance, I have received prompt, courteous, and very helpful responses. Claim payments are very prompt. Trupanion is a great company!
- INSURER:
Trupanion
- POSTED: 01/31/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Excellent customer experience
Very easy to file a claim online! Also very fast responses and payment!
- INSURER:
Trupanion
- POSTED: 01/29/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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So far so good
Didn't get charged the right amount, but it looks like that will get rectified with the next billing cycle. Otherwise, so far so good.
- INSURER:
Trupanion
- POSTED: 01/29/2021
- BY:
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Annie was so very helpful in getting me set up with direct depositing with my bank and so easy to talk to.
Annie was so very helpful in getting me set up with direct depositing with my bank and so easy to talk to.
- INSURER:
Trupanion
- POSTED: 01/28/2021
- BY:
- BREED: Maltipoo
- AGE OF PET: 7 - 10
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Fantastic customer service.
Fantastic customer service. Really helpful and quick answers to my questions.
- INSURER:
Trupanion
- POSTED: 01/27/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Good service courteous people covers meds services
Good service, courteous people, covers meds, services
- INSURER:
Trupanion
- POSTED: 01/23/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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