Claims process is confusing.
Claims process is confusing. It's implied that by uploading an invoice and filling in the questions, the process is over. However a claim was made internally and the invoiced was not saved by Trupanion?
The support person was very patient and nice. Thank you Jordan!
- INSURER:
Trupanion
- POSTED: 09/09/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Michelle was generous with her time patient as we figured out solutions and personable as well.
Michelle was generous with her time, patient as we figured out solutions and personable as well.
- INSURER:
Trupanion
- POSTED: 09/09/2021
- BY:
- BREED: French Bulldog
- AGE OF PET: Over 11 years
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Excellent service.
Excellent service. Fantastic insurance.
- INSURER:
Trupanion
- POSTED: 09/08/2021
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Great experience so far with the Trupanion team.
Great experience so far with the Trupanion team.
- INSURER:
Trupanion
- POSTED: 09/02/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great experience! Very professional!
We're not expecting such a seamless process of our claim, and we'll definitely keep this insurance in the years ahead!
- INSURER:
Trupanion
- POSTED: 09/01/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Healthy Paws provides excellent coverage and quick claims processing!
I had a wonderful experience with Healthy Paws covering emergency veterinary expenses for my 14 year old Doberman recently. I suspected she was experiencing a Urinary Tract Infection and knew she needed to be seen quickly to prevent it from spreading. I was able to take her to my vet to receive the highest quality care, all the while knowing her policy with Healthy Paws would stand behind us and cover the cost of her treatment; allowing me to focus on tending to her medical needs and ensuring she felt better as soon as possible. I have had all my rescue dogs covered with Healthy Paws since 2010 and their genuine concern for the cause of finding homes for homeless pets and providing a way for pet parents to pay for sometimes expensive medical care is above and beyond. I would highly recommend them!
- INSURER:
Healthy Paws
- POSTED: 08/30/2021
- BY: Brian
- BREED: Doberman Pinscher
- AGE OF PET: Over 11 years
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Trupanion is the best!
Filing a claim is super easy and payment is always quick. If only human insurance companies operated this efficiently!
- INSURER:
Trupanion
- POSTED: 08/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Buy your pet insurance somewhere else! The guy on the corner would have better customer service.
I sell this stuff and I'm telling you, "Don't buy from Pet's Best." I would rather miss a sale than saddle a client with this company's policy. The customer service is dismal. Chat, but cannot ever reach anyone that actually makes decisions. They even tell you in chat, "they don't talk directly with customers'" A lot of good that does when you have a question beyond, "How much do I owe?" You can reach these same people that you chat with via phone, and a 45 minute hold, to be told the same thing. The policy looks great, but there is absolutely NOTHING there to back it up.
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Bill
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Go the extra mile for your pet.
Bosco has been covered by Trupanion for many years. I have never had a problem. Always prompt and professional. Costs can mount quickly if a pet has a serious health
condition. Trupanion assures they can have the best care.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Best pet insurance ever!
I have had Trupanion for almost 8 years. Claims are paid promptly, customer service is top notch. I always recommend Trupanion to my friends!
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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