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Pets Best makes it very easy get your quote and to sign up, but that's about it! I am a new customer( in my first month ) and had some questions about my policy. I have spent several days trying to contact anyone at Pets Best. I have tried chat, text and phone and have yet to speak to anyone. My chat sessions always say there is a 20-30 minute wait, and then close before anyone is available to chat. Text go unanswered and phone calls are either disconnected or you are left on hold till you give up. I'm just glad I found out how bad they are before I had to file a claim. DO NOT WASTE YOUR MONEY!!! There are much better options out there!

Thank you for the service, I will be renewing my plan again - this time with the added wellness protection! This insurance has really made me feel secure in going to the vet and giving him the care he needs. Thank you again!!

Nationwide handled my claim expeditiously and accurately.

I think your plan is great. Your premiums are high. I don't understand why claims should take so long to process particularly with established clients.

Our management of his pancreatitis episode (yours and mine) was good. Since I had to take him to another veterinary clinic (mine was closed), they provided me with good diagnosis and analysis documents. However, when they X-rayed Ernie, however, they found something else. (The pancreatitis may have been a blessing in disguise.) Again, they found stones in his bladder. Your team was quick to process the pancreatitis claim. Subsequently, Dr. Claire Woodall-Bellman--a vet trained at Royal Veterinary College in London--has removed the stones. Thank you for helping me take care of my Ernie. Note: I do not know what the Pet Insurance Review (referenced below) is.

Nationwide Pet Insurance has a very easy process for submitting claims online. The response from Nationwide is very timely, and if you are reimbursed for services/medication bought, the check comes in the mail fairly quickly. I love Nationwide Pet Insurance! It has been a lifesaver considering my puppy has been sick so much his first year home.

We absolutely love having chosen Nationwide for Obi! Filing a claim is so simple and the e-mail communications are very much appreciated. We are always telling our pet/four-legged children owners the benefits of having insurance with Nationwide. Thank you, Nationwide!

I highly recommend this product! The rates are reasonable and it is very assuring to know my beloved pet will be well cared for.

So happy I went with Nationwide pet insurance

Pet's Best is always very responsive after I send in a claim. I immediately know the claim has been received, and I receive emails if there are any problems that arise during the claims process. Payment I on the claims is usually very expedient. Y'all are doing a great job. Thank you.