Find and read reviews with confidence

I'm sitting here in tears, because I just got confirmation that Embrace is covering disc compression surgery for my precious dog Benny. I can't rave enough about the prompt, compassionate, honest customer service this company has given me over the past 3 years I've had my dogs covered by them. Like other insurance companies, I kind of expected the usual run-around, bureaucracy, and disappointments, but it's been the opposite with Embrace. If only all of my other insurance companies were so reliable. Thank you Embrace; you've taken a huge weight off my back.

Claims were very simple to file. The time was reasonable for how long I took to get the money.

Everything is easy with Pets Best. I've had them for several years and have never been disappointed. Claims are serviced fast, vets are contacted if more info is needed. Any delay is explained promptly via email. Coverage is the best. I believe it's a few dollars more, but the coverage, the responsiveness, and the pleasant people in customer service allmakr it worth the extra pennies. Claims are simple to submit too. I haven't one negative word about Pets Best. I boast about them all the time and now have my vet recommending them. I have only high appreciation for Pets Best.

Honestly, I am disappointed with how the insurance denies claims by using pre-existing terms. I said it once, and I'll keep saying it. I already knew Piper had a murmur. I did not take her to the cardiologist to diagnosis the murmur, as it was already diagnosed. Nor, did I take her to the cardiologist to treat the murmur in any way. I took my puppy to the cardiologist prior to having my puppy spay to make sure she could withstand the anesthesia for the spay surgery. It was for the purpose of making sure I didn't make the wrong decision with putting her under. It was determined her heart was strong enough for the surgery, and honestly, finding out the murmur had actually subsided was a plus. But, of course, the insurance denied the claim for the cardiologist automatically saying it was for pre-existing illness. No, sorry... wasn't! Again, what part of the visit diagnosed or treated the murmur? In the notes from the cardiologist, it clearly states Piper is clear for spay surgery. That was the reason for the visit, so I wanted to make a statement about that in this review. I want people to know it is like every other insurance. If they can get out of paying a claim. They certainly will!

We are so greatful and lucky to have chosen Healthy Paws for Baloo. We honestly thought that it was just a perk, that having pet insurance wasn’t necessary but after going through a surgery and exams, we are so so happy we did! They have been great through the process, the app is super easy to use and the claims go through in no time, it has been such a relief known that our furry friend is getting the best treatment and it’s all thanks to Healthy Paws. They are truly caring and want to be there for you. I recommend them to all of my friends that have a pet!

Hunter is doing much better now. After improving his diet and him drinking more water, he is back to normal and feeling good.

I have a fairly low opinion of insurance companies, mostly because of human insurance and how they seem to do everything they can to avoid paying claims, and making life difficult for doctors and patients in order to lower payments or have people give up getting paid altogether. And (before the ACA), insurers would nit pick everything in your application to hunt for supposedly pre-existing conditions or any other excuse to avoid paying the claims. So, when I made my first claim(s) with Embrace after being an insured for several years, I was expecting the worse. Instead, the claims were accepted without any hassle whatsoever. I was stunned and very pleased, especially given that a large sum of money was involved!

I really like the idea of being able to submit claims online and not have to send in and wait for days to hear back from anyone. I have sent in claims right on the home page and got responses back almost immediately if not within a 24 hour window. Great Job Embrace!! I am glad I switched over.

When we found out our 1 year old boxer had renal dysplasia our hearts were broken. We knew we would do whatever we needed to keep her with us as long as we can. Nationwide Pet Insurance has been a blessing with the costs of the prescription food, medications, and the additional check-ups required. I can't say enough great things about this company. Easy claim process, easy reimbursements and no issues. Thank you Nationwide!

Really impressed with claim response time and delivery. Always tell pet owners about insurance and the importance of it.