Great customer service
I was very pleased with my first claim experience with Trupanion. I bought the policy in January and had a $1400+ bill in May for papilloma virus. The claim was processed quickly, and payment arrived quickly too. The adjuster initially interpreted the invoice/medical records to reflect two conditions and thus applied two deductibles. I called and was told to have my vet email the appeals department to clarify that only one condition was diagnosed. The appeal process took a little longer than the initial claims process, but less time than was advertised. Trupanion incorporated the new information and reimbursed me for the second deductible. My vet's note also included a new, younger estimate of my dog's age, which Trupanion changed for me, which lowered my monthly premium. As a health care provider, I appreciate that Trupanion trusted my vet's judgment and treatment without question. All in all, it was an excellent experience and money well spent.
- INSURER:
Trupanion Canada
- POSTED: 06/13/2014
- BY: CLR
- BREED: Walker Hound
- AGE OF PET: 7 - 10
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Coverage
I have a 9 yr old Shitzu and she had a ptoblem stanting up. I took her to the vet hosspital and they xrayed her back legs and done some othet tests released her.Todat she is fine. I turned in the bill to Healthy Paws and now they wand a copy of an examin that she had done 3yes ago. I told them I do not live in the area and do not remembe the facility. They said that if I do not get the copy of the exam They will not pay for this bill. Alss thet do not cover the office visit even in the hospital. I cancelled my policy. They are nothing but a Rip Off.
- INSURER:
Healthy Paws
- POSTED: 06/06/2014
- BY: Edward
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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This insurance gave me peace of mind.
My 13 year old Great Pyrenees suddenly got sick and it was comforting to know that I could afford whatever tests and treatment she needed because of the ASPCA insurance. Unfortunately, she had to be put to sleep and I was surprised to learn that, in addition to the coverage of her vet bills, ASPCA also covers costs of euthanasia.
I also appreciated the compassion and kindness of the people from ASPCA I spoke to after her death.
- INSURER:
ASPCA
- POSTED: 06/04/2014
- BY: Dona
- BREED: Great Pyrenean
- AGE OF PET: Over 11 years
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AWESOME Company to deal with!!!!
This is the first time I have tried pet insurance for a pet and DO NOT Regret getting it!!!... They have been wonderful to deal with and helped make it possible for my puppy to get the surgery that was needed for his broken knee cap.Thank you Trupanion!!!
- INSURER:
Trupanion
- POSTED: 06/02/2014
- BY: Lisa
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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AWESOME Company to deal with!!!!
This is the first time I have tried pet insurance for a pet and DO NOT Regret getting it!!!... They have been wonderful to deal with and helped make it possible for my puppy to get the surgery that was needed for his broken knee cap.Thank you Trupanion!!!
- INSURER:
Trupanion Canada
- POSTED: 06/02/2014
- BY: Lisa
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Peace of Mind
Thanks to ASPCA's affordable rates I am able to insure 3 of my cats. I have had this pet insurance for several years now and they are not only easy to work with and talk to but has helped tremendously with costly vet bills. One should never have to choose to euthanize their pet over medical bills. ASPCA brings me peace of mind when one of my cats gets sick or has an accident. My cat Rudy had some urinary issues so tests were run including X-rays and bloodwork which were costly but necessary and because I knew he was insured my decision to make sure he got the best care and right diagnosis was much easier.
- INSURER:
ASPCA
- POSTED: 05/31/2014
- BY: Helen
- BREED: Tabby
- AGE OF PET: 7 - 10
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Great Help!
I have ASPCA insurance on my two cats and one dog. It was a blessing when my oldest cat was ill with renal disease. It helped us to care for her as well as possible during her final months. After she passed ASPCA called with condolences. They have been prompt and fair in paying claims. I recommend this insurance to anyone with a pet.
- INSURER:
ASPCA
- POSTED: 05/30/2014
- BY: Rose
- BREED: Domestic Longhair
- AGE OF PET: Over 11 years
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Best coverage, rapid reimbursement & courteous.
We have needed vet attention several times for our little rescue Min Pin. Every time, Healthy Paws has sent out a reimbursement check immediately. This last time, Ami went to the doctor on Friday, I faxed my invoice on Monday, they emailed me with the status on Tuesday and I received the check on Saturday. I greatly appreciate the fast service, especially when this visit required minor surgery and was a bit on the expensive side. I chose 90% coverage and I'm glad I did. The cost of the coverage is very reasonable and it surly gives me piece of mind. The staff shows true concern for my puppies; you can tell they love animals when you speak to them on the telephone. It makes me feel better knowing that this isn't just an insurance company, they are also helping homeless pets.
After researching all of the different pet insurances, I chose Healthy Paws from the written reviews that I read on the web. They had the best reviews and I have found them to all be true. I highly recommend Healthy Paws. They will cover my doggies as long as I have doggies. That will be forever!
- INSURER:
Healthy Paws
- POSTED: 05/27/2014
- BY: Nancy
- BREED: Miniature Pinscher
- AGE OF PET: 7 - 10
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Better than my other insurance
We are now ASPCA Pet insurance members for just about 2 years. Our other insurance refused to cover a $2600 knee surgery for our dog and we immediately switched to ASPCA. Our dog Chloe had a growth on her leg and we removed it as well as getting her teeth cleaned in 1 visit. ASPCA covered 80% of the total bill and we were pleased with the updating, the explanation of the bill/covered benefits and ease of placing claim.
- INSURER:
ASPCA
- POSTED: 05/22/2014
- BY: Kennedy
- BREED: Shepherd Mix
- AGE OF PET: 7 - 10
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Checks in the mail
I love the Wellness Rewards Embrace gives me. I just received three checks in the mail for having wellness visits for three of my dogs....the fourth dog goes next month. After submitting my claim, I was reimbursed within a week.
- INSURER:
Embrace
- POSTED: 05/18/2014
- BY: Lisa
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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