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I got Embrace for my 3rd greyhound after the first 2 had massive medical bills and I didn't have insurance. I had 2 greyhound owner friends with Embrace, who raved about it, so I signed up too. The Embrace claims staff seem like family/friends, they're so friendly, efficient, helpful. I was just visiting a friend in CT who has 2 dogs (without pet insurance) so I raved about Embrace.

I have to say that I haven't had pet insurance for years because I had VPI before and it totally turned me off and made me feel like I was wasting my money. With 2 Great Danes now I had to do something as I knew that I'd need some sort of coverage. I was referred to Embrace from a friend with multiple Danes and I have thanked her for her recommendation because I am thoroughly impressed! Thank you for your wonderful customer service and quick claim turnarounds!!!

We are new to Embrace but we are already impressed. They seem to be true to their word when they sold us the insurance. We picked up the insurance when our Golden was just turning five. Now at almost six years old he has been diagnosed with a heart condition. When you pick up insurance at a later age there are some pre existing condition exclusions which could be wiggle room for Embrace for non payment. With this new diagnosis we felt they made their reimbursement decisions fairly. They have been terrific about recognizing it is a new condition. The claims department has great customer service and response time. The EOB's (Explanation of Benefits ) statements are clear and understandable and payment of reimbursements are swift. We are very happy so far.

After thorough research on pet insurance for our 8 week old Labrador puppy and Healthy Paws was at the top of the list. My wife was a bit skeptical because the coverage and low monthly premium seemed too good to be true. We went ahead and purchased the pet insurance through Healthy Paws, hoping that we would never have to use it. Unfortunately, we did have to use the insurance due to multiple issues in the past few months and our puppy just turned 11 months. We have lost count of how many times we had to go to the vet for blood work and x-rays. This was the test as to whether Healthy Paws was really too good to be true. They are amazing! Everything from communication to their customer service to the reimbursement process was great. They acknowledge and confirm anything we have submitted to them by email. If we have questions, the customer service representatives are knowledgeable and friendly. As soon as our reimbursement request is approved, we receive a check within a week. AND they have sent us a personal note to check in on our puppy, which we appreciated. The past few months have been stressful, but Healthy Paws never added to that stress. They truly live up to their words and commitment to their clients. THANK YOU, Healthy Paws!

I have an elder dog, who was recently diagnosed with mammary gland tumor, which had to be taken out quickly, which meant surgery. It was very stressful for all of us, and we were so glad that we had insurance for our dog, who is a member of the family.The insurance paid for most of the expenses, except for the doctor's visit, and minus the deductible. They process claims from 7-10 days, once the claim is received (it actually took about 7 days for us). I was very impressed with them, since they did what they promised. It does not cover pre-existing conditions, but dogs and cats may get sick from something which they did not have previously, and it is really great to have it, just in case. This way you do not have to postpone any treatment, if it's needed. I have used other pet insurances in the past, and prefer this one, just because, they do not dictate, how much each treatment should be, they cover the percentage that you choose. It's great for an older dog or a cat (up to 13?, I think).

Great insurance. Claims handled promptly and payment received quickly. I was not sure about getting the insurance, but decided I'd try it for several months. Really glad I did. I stepped on my mini doxie who we had just adopted 2 weeks earlier and she ended up with a small fracture of the shoulder. Conservative treatment (crate rest) was recommended, but Trupanion would also have covered 90% of the surgery cost (surgery would have been $2,200), if it had been needed. As it was, they covered most of the emergency vet visit and her medication. Sally is doing very well and has healed completely! I'm keeping the insurance!

Great insurance. Claims handled promptly and payment received quickly. I was not sure about getting the insurance, but decided I'd try it for several months. Really glad I did. I stepped on my mini doxie who we had just adopted 2 weeks earlier and she ended up with a small fracture of the shoulder. Conservative treatment (crate rest) was recommended, but Trupanion would also have covered 90% of the surgery cost (surgery would have been $2,200), if it had been needed. As it was, they covered most of the emergency vet visit and her medication. Sally is doing very well and has healed completely! I'm keeping the insurance!

Extremely fast. Pays as promises (for the level you sign up for). Excellent Customer Svc (usually via Internet, although phone works too). I obtained the "optional" "Wellness" Health coverage..it paid for itself. I'll renew

I always considered pet insurance after experiencing the medical bills associated with a medical emergency visit to the Vet. However, I didn't purchase any until 6 months after getting my second dog and starting a new job that offered the pet insurance benefit to its employees. I covered both Xavier and Oliver. Wow, what a life saver!! About six months into the coverage, Oliver, my youngest dog had an issue that required me having to visit the emergency vet clinic and being referred to a specialist. It all ending with a whooping bill that could have caused a crippling financial burden on my budget if not for having ASPCA. Thankfully, Oliver has fully recover mainly due to me not having to decide against taking him to receive the treatment. Knowing ASPCA would cover some of the cost allowed me to be free to get him the treatment needed.

My Puggle Duncan needed surgery to repair a disc in his back. Trupanion acted very quickly so that I could get pre approval for an MRI and surgery. Thankfully my Duncan is no longer in pain, and is getting stronger every day. The nice people at Trupanion were very gentle, caring and sensitive to my needs. I received reimbursement via direct deposit within a week.