Great Experience with Healthy Paws!
Last week I submitted a claim for a cat ER service; HealthyPaws provided super fast claim review and reimbursement (all within 48 hours); and also great customer support! I would recommend it if you have a need for fast claim processing.
- INSURER:
Healthy Paws
- VETERINARIAN:
San Jose Animal Hospital
- POSTED: 05/01/2023
- BY: Parker
- BREED: British Longhair
- AGE OF PET: 0 - 3
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really?
i can't believe this company has received nothing but positive reviews. i am yet to receive a check from them.
they have never notified me when my claim is being questioned. their directions on submitting more information
is paltry.
i've heard from several neighbors that they have never received a payout, as well. is feeling like a huge waste of
my money and time.
- INSURER:
Healthy Paws
- VETERINARIAN:
VEG brooklyn
- POSTED: 05/01/2023
- BY: lori
- BREED: Hound
- AGE OF PET: 0 - 3
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Would never be without insurance for our noodle-horses
We are a five dog household. We have insurance on all; ages 1yr to 14yrs. Three have only ever seen our wonderful vet for yearly check-ups but the other two have been an adventure of a medical learning curve. The only downfall has been that our monthly premiums have gone up each year, but otherwise I am a completely satisfied customer. I like the online portal, and have mostly only ever had good reps when calling in with any questions.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Bunrside Veterinary
- POSTED: 05/01/2023
- BY: Lindsay
- BREED: Greyhound
- AGE OF PET: 7 - 10
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Petsbest rejected $650 claims because they considered cats' vomiting as pre-exiting condition
I am very disappointed with the Petsbest insurance and believe this is a scam. ALL cats vomit once in a while, which is normal behavior. My cat vomited 3 times in the morning, so we were worried and sent her to the vet and got $650 bills. My vet wrote "Patient vomit once in a while " on the medical record, hence Petsbest insurance determined this incident as a pre-existing condition and rejected the claims. Walk away with Petsbest insurance.
- INSURER:
Pets Best
- POSTED: 05/01/2023
- BY: Autumn
- BREED: American Shorthair
- AGE OF PET: 4 - 6
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Healthy Paws - reliable and compassionate
I have been a Healthy Paws customer for 5 years. I am a customer for life based on my first experience with them back in 2018 - it was that positive! They are compassionate, easy to work with and charge a reasonable rate for coverage.
- INSURER:
Healthy Paws
- POSTED: 05/01/2023
- BY: Stephanie
- BREED: Nebelung
- AGE OF PET: 4 - 6
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Best Pet Insurance
I have had Healty Paws Pet Insurance for 8 years. In those eight year HP has come through every time that I had a claim. I am a very sceptical person so for me to indorse someone is rare. That why they are rated in the top two for pet insurance.
- INSURER:
Healthy Paws
- POSTED: 05/01/2023
- BY: john
- BREED: Boykin Spaniel
- AGE OF PET: 7 - 10
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"Finally a Pet Insurance you can TRUST"
I have Met Life health insurance on my job and there was an opportunity through my job to get Pet Insurance.
I am so glad that you offer pet insurance. I am extremely pleased with the ease of submitting claims and the reimbursement process for myself and my vet.
- INSURER:
MetLife
- VETERINARIAN:
Ashland Animal Hospital
- POSTED: 05/01/2023
- BY: Patricia O
- BREED: American Staffordshire Bull Terrier
- AGE OF PET: 0 - 3
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Pets Best is an Outstanding company
Pets Best has been incredible. They made the claim process so easy. All we had to do was upload the bill. Pets Best communicated with the vet and got all the medical records. They kept me apprised of the status of my claim with frequent emails. The contract we signed with them was easy to understand and they stood by everything they'd promised to deliver. It was an incredible experience and I highly recommend them.
- INSURER:
Pets Best
- VETERINARIAN:
Aldrich Vet
- POSTED: 05/01/2023
- BY: Kathleen
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Daizee
Easy to use and very happy
- INSURER:
Trupanion
- POSTED: 05/01/2023
- BY: TIM
- BREED:
- AGE OF PET: 0 - 3
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Even at 4am they were very helpful
Even at 4am they were very helpful
- INSURER:
Trupanion
- POSTED: 05/01/2023
- BY: Barbara
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Lori, We’re sorry you are not satisfied with your plan. Your initial claim was denied due to missing information. We were in need of your pet's complete medical records and did not receive them, as such the claim was closed. We sent multiple notification emails to you noting that the claim needed documentation in order to be completed. We also sent your veterinary clinic multiple requests asking for records. Please note that when the necessary documents are received we can gladly open the claim for review. Your other claim was denied due to the invoice items falling under one of your plan's limited exclusions. The Healthy Paws Team