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We are so pleased with our Nationwide policy for our dog Belle. Their claims are fair and the turn around time to be paid is terrific! Large breeds are expensive and this policy was such a good decision on our part!!

Reliable customer service and support.

This is our first time having insurance for our pet. We have owned 2 previous rescue dogs and wish we had had insurance for them as well. This is our first puppy. The insurance has helped with all her early expenses. Shots, Spaying, an ear infection, and some allergy issues. Thankfully the insurance helps with the costs! Reimbursements are quick and easy with their app and direct deposits into our bank account. Customer service is courteous, helpful and caring about our pet, who is really a member of the family!

Wr have been with you with all our dogs and it’s been 28 years of premiums. Daisy has gallbladder problems and you have decided she’s used up her medical plan for this chronic condition she needs meds and needs periodic blood and vet visits you hardly touched the cost of her hospitalization over 4 thousand dollars and even with the best plan and major medical you will not cover her illness further shame on you this beautiful 5 year old baby what should I do send her to be put down because you won’t pay her claims I’m highly unsatisfied with your decisions on Daisy we have been your business partner for over 25 years you still collect her premiums . I want someone to review her hospital stay at VSEC and consider further reimbursement like thieves in the night and no heart I’m 77 years d and I adore my dogs apparently you don’t you just want our money Jacqueline F Murphy

SO glad I got this insurance. I've never had an issue getting reimbursed for anything within their guidelines, and it has come in handy more than once already in the 18 months we've had our dog. They have always processed my reimbursements quickly and it's nice to not worry about Vet bills anymore. At least now I know a reimbursement will be following shortly.

Trumpanion has been my side with my past best friend, Callie, a black lab and continues to be there to help me the bills for my 7 year old lab, Cheyanne. No hassle, quick turn around for payment, and is a friend to all pets and owners during very difficult times. Thanks for caring, Trumpanion.

They pretty fast in taking care of the claims! Even when it takes a bit longer than usual if you call they walk you thru if they are missing paper work, if they are a little behind cuz of volume , never a problem They are great!

My German Shepherd puppy had a combination neuter/gastropexy procedure performed. This was the easiest, fastest claim process I've EVER experienced. I've had many pets in my lifetime but never purchased insurance and was hesitant to buy it for him but I only wished I had done it sooner. I highly recommend Nationwide Insurance for your pets!!

Great coverage

In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.