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In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.

I have had pet insurance for 2 animals and itbis a great product. Filing claims is super easy.

Bubba was diagnosed with a mast cell tumor this insurance company is always willing to help you file your claim . They also are wick with the pay outs No hassle

I am so glad that my vet. mentioned Nationwide Pet Insurance. I don't know if I could have afforded to keep Cody without the insurance. Nationwide has lived up to it's advertisement 100%. Keep up the excellent work.

I have had VIP/Nationwide Pet Insurance since I purchased my 2 English Bulldogs. My main reason for the insurance is their breed can have health issues. The other MAIN reason was my intention to breed my female once or twice, depending how she did with the pregnancy and delivery. So, when inquiring about the insurance coverage I was VERY specific regarding breeding, coverage etc.... I asked the question 10 different ways and went into detail as to specifics, for example...."what if ....happens", "What if that happens...?". Each and every time I was told absolutely covered, yes, that is covered on and on.... Well, I was at the vet to confirm a pregnancy and there were x-rays performed and when I submitted the bill I was informed that ANYTHING pertaining to pregnancy etc...was NOT COVERED. So, my question is, did that employee at the interview portion get a commission because I signed up 2 dogs and she outright lied to me? That is the only explanation I can come up with. I am majorly disappointed. I will not use Nationwide again. I will go to another pet insurance if the opportunity presents itself. Since the dogs are now 3 yrs old I am sure there would be issues if I switched.

I am very happy with all of my interactions with the Embrace team so far. When I was looking for Health Insurance for my newly adopted puppy I had a lot of questions. The woman who took my call was great. She started and finished the process. She had answers to all of my questions, and more importantly was able to explain things in a way that actually made sense to me. I'm sorry I don't remember her name, because she really sold me my insurance. They have every option you could possibly want for your pet, and I really think the prices are very reasonable. I never purchased insurance for any of my previous pets, but that will never happen again. Thank you Embrace, for making payment and claims as easy as you do.

I've been pleasantly surprised at how easy it is to do online claims, upload docs, and get paid electronically.

Embrace was so helpful in paying my vet bills and within two or three days after submitting the information. I definitely recommend them

Quick turnaround

Having ASPCA Pet Health insurance is definitely worth it & very helpful when the unexpected happens or even just for taking your pet in for routine exam. Claims are very east to make and processed in about a week & can be made directly to your bank account. Loving having it, especially having a french bulldog.