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I was devastated when our pet injured her leg jumping off an ottoman. The surgical bills for her injuries were considerable. We carry pet insurance with Healthy Paws and were delighted with their response. Filing claims was simple; we used their IOS App. We were kept informed on claim progress and the entire claim was processed and approved in less than a week; this on a surgical bill in excess of 4K. Follow up emails asking how our pet was doing was appreciated. These folks really care. I recommend them to anyone seeking pet insurance.

After filing claims I thought the processing time was a bit long. Computer upgrade was the cause? but once fixed, claims were processed and checks mailed with follow up to see delivery time. Service and coverage after initial glitch has been excellent.

I feel so lucky to have Healthy Paws on my side. When our dog needed emergency back surgery, I didn't blink an eye when the doctor mentioned the MRI and surgery costs. I knew my dog's health was worth the expense, and I knew I had comprehensive coverage to help offset my out-of-pocket costs. Healthy Paws quickly responded to the claim and reimbursed me accordingly. Healthy Paws was also there to check-in on Josie and make sure things were going to plan. I feel like I have real friends in Healthy Paws. Overall, quality product, quality service. I can't recommend them enough.

We have been extremely pleased with Healthy Paws! It's simple to submit a claim and payment is processed quickly. The plan is simple and everyone we've worked with has been very helpful. Our dog recently had surgery and they even sent an email to check in and see how she was doing. I thought it was a great touch! It may not be the cheapest plan out there, but the service, ease of use, and coverage has been excellent. I would absolutely recommend Healthy Paws.

I was a bit skeptic at first when I signed up for pet insurance. I didn't think I would use it or need it, man was I wrong! My Italian Greyhound Gutty got sick one day, bloody diarrhea, vomit I though he wasn't going to make it. I took him to the vet, he suggested a few test, shots, IV etc etc I placed all my trust in my Vet and in Pets Best. My budget is a little tight and really hoped Pets Best would deliver as promised and they did! they covered 90 percent of a $700 bill in a few days! It's easy to submit a claim and I'm reimbursed via direct deposit.Low deductible and low monthly payment.

I wanted to wait until we had Healthy Paws for a while before rating their service and I can honestly say they are fabulous! We got the policy at the same time we bought our vizsla puppy and we got him registered right away. Nothing could have been easier. It's a good thing we got the insurance too, because he had problems from the start. Puppy strangles twice, allergies and problems with his food. We have also been to the ER vet three times! Every single claim was handled super fast, I was reimbursed quickly and their service has been amazing. I cannot say enough great things about Healthy Paws!! It is SUCH a comfort to know that, when the worst happens, I'm covered.

I have two 2-year-old cats who came to live with me in March from Anti-Cruelty Society. The forms were easy and quick for my vet to complete and submit. The response from Embrace was efficient and courteous. A factor in deciding to select Embrace in the first place was their patience with me as I needed to correspond via U.S. mail since I have no computer at home. In this age of technology the staff at Embrace could easily adjust to earlier communication methods.

Embrace insurance, and the claims process is amazing start to finish. It is easy, the staff is helpful, and the process is not stressful at all, at times when the rest of you and your pet's life and issues are stressful! I really cannot recommend a better company to use for your dog or cat. We have a newfoundland who we thought tore his ACL, and had to get xrays immediately. They were close to $1k, and almost all of that was covered. I am so happy to know we have Embrace to help us through these times for our giant breed.

My husband insisted on getting insurance on our puppy. I looked into reviews for many of the pet insurance companies out there and based on reviews and price that Healthy Paws was the one for us. I am SO HAPPY we went with them. Not even 4 months after getting her insurance she tore her ACL. With vet bills and surgery it was over $3,000.00!!! It has only been 2 weeks and we have already received the reimbursement check for the surgery!! It would have been even quicker but I hadn't realized that our vet had not sent over all of her medical forms. After I submitted her bills online, which was SUPER EASY, I received an email stating that they were waiting on those forms. I called the vet to have the correct forms sent over then called Healthy Paws to let them know that they would be faxing them over. They said no problem and that it takes just a few days to be processed when faxed. Well a few days later I got another email saying that they still needed the medical forms. Frustrated, I called Healthy Paws to see what was wrong. Leslie and Erin were so nice and helpful. Even though it was probably very frustrating on their end they NEVER expressed any sense of annoyance with me. They actually said they would be happy to call the vet to tell them exactly what still needed. The next day I received an email that it was all being processed. A day after that I received the statement showing the breakdown on how they are reimbursing me and that the check was in the mail. I HIGHLY recommend Healthy Paws. Every single part of this process with them has been easy which is great because then we could concentrate on our baby and getting her better!!!!

My dog is a Therapy Dog and we visit nursing homes. He contracted the MRSA virus at one of them. I don't know what I would have done without this insurance with all the medicines, X-rays, scoping of the lungs and biopsy's. Very costly. ASPCA Ins paid 80% of Toby's Vet Bills after his $100.00 deductible.