Customer service is amazing!
Customer service is amazing!!!! Everyone is so helpful and kind, I always get answers when I need them and they are all so knowledgeable! And it’s cute when they mention your pup :)
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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it was a joy to deal with Gaby.
it was a joy to deal with Gaby. She spoke well, knew her subject matter and was very pleasant and helpful.
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Chose Trupanion over my usual Pets+us because it was included in puppy information packet.
Chose Trupanion over my usual Pets+us because it was included in puppy information packet. Found out months later coverage was denied because of a note I was unaware existed.
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Everyone is so kind knowledgeable & helpful.
Everyone is so kind, knowledgeable & helpful. I filed a claim & it was reviewed &paid w/in 48 hours. Amazing!
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED: Chiweenie
- AGE OF PET: 7 - 10
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Daequan answered my call with compassion(as a pet owner that is soooo important).
Daequan answered my call with compassion(as a pet owner that is soooo important). She put me at ease and answered my questions and put me on hold to answer another question I had in regards to meds my hound was taking. She gave me a solution to my pup not drinking enough water and let me know it was common but when I would need to worry. She gave me a measurement on water food ratio (I asked for one). It worked! My husband said whoever you talked to is good as this is working. Daequan reassured me that I can always call when I have a question- which makes it easier for me to relax as I have been worried about our pup since this started. Great caring customer service experience!
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED: Black and Tan Coonhound
- AGE OF PET: 0 - 3
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I think decisions made on invoices should be a little clearer.
I think decisions made on invoices should be a little clearer. If it wasn’t for Emily‘s knowledge when I called, I would not of known why my claims were turned down. As for the claims, oh I wasn’t aware that if I was bringing my pet to the vet for multiple reasons that my illness claim should be done on a separate invoice.
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Very good customer service.
Very good customer service. Feedback is helpful.
- INSURER:
Trupanion Canada
- POSTED: 08/17/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: Over 11 years
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Because you don't pay office visits under any circumstance.
Because you don't pay office visits, under any circumstance.
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Very good service and very good plan
Very good service and very good plan
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Very satisfied with resolution of claim.
Very satisfied with resolution of claim. Very easy to send the claim. Payment was made in a timely manner.
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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