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Last February one of my dogs presented very alarming symptoms and was diagnosed with cancer. A month later she was dead and I still had medical bills to pay while dealing with the loss of one of my companions. I also had a healthy 7 year old Japanese Chin, but decided I wanted the piece of mind that comes with an insurance policy. It was difficult finding the right policy for a senior dog, and some companies wouldn't even offer a quote. I will start by saying Healthy Paws was NOT the cheapest quote, but that they answered all of my questions. When I called to speak with a real person, I was on hold for under 3 minutes each time. I scheduled the yearly vet visit for my dog in March 2013 and sent the findings and notes of that visit to H.P. and enrolled my dog with $250 ded/90% coinsurance. In August, my dog started coughing aggressively and I took her to the vet. She was prescribed antibiotics, cough suppressants and I was told she had a collapsing trachea (common in older snout-free dogs). I sent the bill and notes to Healthy Paws to go towards the deductible. I was already aware that the office visit is not included, and my responsibility to pay as the owner. I received an email stating they needed my dog's medical notes going back to when I adopted her at 8 weeks old. A series of calls and emails to the various offices she had seen in her life took around 30 minutes of my time, and then I sent all my documents to H.P. The next day my claim was processed and

Very quick response and reimbursement. Great customer service, very happy with the whole process. Very easy.

Very quick response and reimbursement. Great customer service, very happy with the whole process. Very easy.

I had adopted a dog and signed up for the one month free trial with Trupanion. My dog got into something toxic and we had to rush him to the vet. Trupanion paid the claim, minus the deductable and office visit the next day! I had a rep call and follow up with my dog, explained coverage and I continued the policy for both of my dogs. Best money ever spent as far as pet insurance. This is a great company.

I had adopted a dog and signed up for the one month free trial with Trupanion. My dog got into something toxic and we had to rush him to the vet. Trupanion paid the claim, minus the deductable and office visit the next day! I had a rep call and follow up with my dog, explained coverage and I continued the policy for both of my dogs. Best money ever spent as far as pet insurance. This is a great company.

I have filed 3 claims one major event. Trupanion has exceeded all expectations.

I have filed 3 claims one major event. Trupanion has exceeded all expectations.

Great and timely response once claims were filed by my veterinarian

Great and timely response once claims were filed by my veterinarian

My 15yo cat , Tucker, was recently diagnosed with cancer and had to be put to sleep. I sent my claim forms in for tests, euthanization, and creamation to Pets Best. Within 24 hours, they sent me an email expressing their symapthy for my loss and automatically updating my policy to remove Tucker. I appreciate this so much, as I was dreading having to call and explain my situation. Thank you, Pets Best, for taking away some of the discomfort associated with my loss.