5
out of 5
Verified
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1
out of 5
Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
- INSURER: Pets Best
- POSTED: 08/18/2021
- BY: K
- BREED: Savannah
- AGE OF PET: 7 - 10
5
out of 5
Verified
I highly recommend Trupanion
Trupanion has come through for me many times. I submitted my claims and 2 days later I'm paid! I highly recommend them. Having pet insurance gives you peace of mind so that you will never hesitate in getting the best of care for your cherished furbaby.
- INSURER: Trupanion
- POSTED: 08/18/2021
- BY: Vita
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
1
out of 5
Confusing claim process, poor communication, handlers don't read info provided
Very frustrating attempt at getting a claim submitted. My dog was sick, we took her to the vet. She was diagnosed with a UTI, put on treatment. This was not a preventative visit.
I submit the claim to Healthy Paws. They write back asking for my dogs full prior medical history. I get this info from her vets and supply it to the company. Again, they ask for her full history. So I provide it again. This is repeated 3 or 4 times.
Eventually, they deny my claim for not providing the information requested.
I PROVIDED IT 4 TIMES!!!!!
This seems like a scam to steal your premiums and not pay any claims.
I asked the company for more info but nothing was provided.
- INSURER: Healthy Paws
- POSTED: 08/18/2021
- BY: Sam
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
5
out of 5
Verified
Five star company
My three year old athletic lab had sudden pain a year ago in her front paw. At first we thought she broke her sesamoid bone(which she did). It turned out that there was an enlarging bone cyst. She had expensive imaging and ultimatley had to have the toe removed. She runs agility and runs with me every morning. Her pain with walking is now gone. Having the peace of mind that she had insurance coverage decreased the stress immensely. Trupanion was so easy to work with. Claim submission was clear and easy. My daughter who is a veterinarian recommended Trupanion. I am so grateful for this company.
- INSURER: Trupanion
- POSTED: 08/18/2021
- BY: Rebecca
- BREED: Labrador Retriever (Black)
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
I give a 7 because there is always pros and cons to insurance I have to have an extremely high deductible to even afford to pay for the insurance and then the cost keeps going up.
I give a 7 because, there is always pros and cons to insurance, I have to have an extremely high deductible to even afford to pay for the insurance and then the cost keeps going up. Which almost priced me out but I phones they realized I was paying the wrong amount so for this year I can stay.
- INSURER: Trupanion Canada
- POSTED: 08/18/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified