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A claim was overlooked, and deemed as not payable. I called to have this adjusted, and it was taken care of the same day with a refund on the way.

Denied claim not based on test or blood work. Did not request any other lab test before they denied claim. Paid for wellness just to pacify. Will fight to get claim paid. Will contact legal help if not satisfied with appeal decision. Will purchase from another pet insurance company if I get another pet in the future. Rely push survey.

I have a french bulldog 9 months old and have had good experience with claims and coverage. They did want to exclude nausea and vomiting for a yr due to one incident he had had prior to coverage, but my vet and I appealed it and they reversed the exclusion. Most claims reviewed quickly, but did have one that fell thru the cracks at their end, but this was rectified with a call from me. I did lots of research and this Co provides the most comprehensive coverage and they have integrity, are NOT a rip off, they are good. I recommend them highly. I have 10K coverage a yr for $49 a month, and have already had claims paid that will cover ALL my premiums for all of 2015.

Our Toy Poodle will be 16 in August, Our old instance just quit his coverage because of his age, several years ago. Senior animals needcare too! Thank heavens for ASPCA, we are senior citizens too, and it has been such a blessing to have their help with Ramb's care! I recommend them to everyone! M F

My dog got bitten by a venomous snake and the emergency treatment was expensive. Not only did Health Paws review and approve the claim WITHIN A DAY and without any quibbling about the cost of treatment, but they also send me a follow up email to ask if my dog was okay. She was.(P.S. This is not the first claim I've had, and every experience has been the same.) If Healthy Paws had health insurance for people, I would buy it in a heartbeat.

My big tabby began sneezing and coughing a lot. He is now my inside/outside pet, after spending at least 2 years outside on my patio and not being fed while I took care of an inside cat with many health problems. He began sneezing and coughing, so I took him to my regular vet, who had a blood test that proved he has FIV. After an $88 vet bill I submitted a bill to VPI, and was very pleased to receive a check for $55. It was much more than I expected.

I am so excited to have completed my first claim within two weeks of insuring my furry baby, and the process was truly as promised! Within minutes of my vet faxing the claim and receipt, I got a confirmation email and then a couple more with the status. And my status was 100% reimbursement! It is a relief knowing I have found the right insurance that I can count on :)

There are so many possibilities for problems with your dog you may never think of! Ask yourself if YOU would go without insurance???

There are so many possibilities for problems with your dog you may never think of! Ask yourself if YOU would go without insurance???

This company is out for the money. I had an issue 2 years ago and another issue this year which are completely different but they tried to say it was all under the same illness!! So if the dog was sick back then and is sick now(not noting the exact cause), they won't cover it!! Very poor experience and customer care.