Pets Best doesn't clearly communicate the claim calculation process fully in its marketing material, so customers are mislead.
Would not refer anyone to Pets Best...ever! I have told you this before. You don't care.
Your plan allocates claim dollars to coinsurance/copayment before the deductible is filled. Therefore it takes longer and costs more money to fulfill my deductible. Purely your interests not your customers.
I wojuud havenever purchased your plan if your process had been fully and completely detailed in your marketing materials. But, of course, you like your vaguely worded benefit description. It works in your favor not your customers.
- INSURER:
Pets Best
- POSTED: 05/25/2021
- BY: Paul
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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I first found out about Trupanion through the Great Pyrenees Facebook.
I first found out about Trupanion through the Great Pyrenees Facebook. Someone asked a question about which one was the best one. It was either PetsBest or Trupanion. I chose this one because it seemed like they had the care I wanted for my dog. The lady I talked to explained everything to me and I felt like that I made the right choice.
- INSURER:
Trupanion
- POSTED: 05/21/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great and very easy process. Superb coverage.
What a great and easy process. Great help and the coverage was superb. Love it.
- INSURER:
Trupanion
- POSTED: 05/14/2021
- BY: Thomas
- BREED: Ragdoll
- AGE OF PET: 0 - 3
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They are fast with the claims.
They are great and their jobs.
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Faith
- BREED: Ragdoll
- AGE OF PET: 0 - 3
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They Take Your Money and Do Not Pay Claims
I had initially referred all my friends to PetsBest because it seemed like they really cared and were so affordable. They found every excuse to not pay out any claim when I was too stressed with my dogs injury to deal with the drama of this company. I insured 3 dogs and they took my money and didn’t care at all about the animals. I will review everywhere I can to warn people who care about their animals to never trust this company.
- INSURER:
Pets Best
- POSTED: 05/10/2021
- BY: Georgie
- BREED: Labradoodle
- AGE OF PET: 7 - 10
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There is no point in paying for this.
There is no point in purchasing an insurance plan to be told that your pet has a pre existing condition even if there is no prof of it. The vet and hospital can’t find anything pre existing in their records yet the insurance is claiming that. We were promised that as long as the dog was healthy and medical records didn’t show issues, the surgery would be covered. We kept the insurance and paid on it for almost a year every month. He needed a surgery and the insurance claims the issue was pre existing yet we bought the insurance only a few days after getting the puppy. Now we have a 4,000 bill and a monthly payment each month only to be told they don’t cover anything. Unbelievable.
- INSURER:
Pets Best
- POSTED: 05/03/2021
- BY: Angela
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 0 - 3
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Ari was helpful and very kind!
Ari was helpful and very kind!
- INSURER:
Trupanion
- POSTED: 05/03/2021
- BY:
- BREED: Vizsla
- AGE OF PET: Over 11 years
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Submission page needs tweaked
Submitting the claim was fairly easy. Had some issues with the website not fitting on my iPhone screen but I eventually figured out how to see everything I needed to fill out.
- INSURER:
Trupanion
- POSTED: 05/01/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Worthless
Demanding complete medical history for each claim even though they already have it. Pay for medication only not the treatment costs.
- INSURER:
Healthy Paws
- POSTED: 04/30/2021
- BY: Geoffrey
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
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Excellent customer service and client ratings.
Excellent customer service and client ratings.
- INSURER:
Trupanion
- POSTED: 04/23/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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